Customer Testimonials
This is the second time we've bought a car here, both with Narcis. He is super friendly and honest and so is the team here. We get great service at the shop too. These are the reasons why we returned to buy another vehicle here. Unlike some other dealerships (non-VW), here there are NO surprise fees or sticker shocks or markups after you have initial purchase agreement. Narcis has made the buying process easy and stress-free, and it makes us feel happy to own our vehicles.
I've received the best service ever at this dealership. Randy and his team was amazing. Had different options for me to choose from and helped me with a 0 down payment
Matt Mikhail, in the service department did an outstanding job with my vehicle! He coordinated windshield, tire, & paintless dent removal through my dealership-purchased protection plan. Matt went above & beyond by negotiating with the warranty company. He was able to gain approval of repairs valued at more than I originally paid for the plan. I really appreciate his efforts and look forward to working with him again!
I was recommended to work with Mario by a friend and he could not have been any better. Truly amazing service from start to finish. Amazing job 😊
I had an excellent experience working with Randy! He was professional, honest, and reliable throughout the entire process. He kept his word and delivered on every promise. The entire transaction was smooth, easy, and stress-free. There was absolutely no pressure, just clear communication, straightforward facts, and a professional approach. I truly appreciate his integrity, transparency, and dedication to making this a great experience. I'm extremely satisfied and grateful for his outstanding service. Highly recommend working with Randy!
I had a great experience working with Mario! He was friendly, professional, and very helpful throughout the entire car buying process. He answered all my questions, explained everything clearly. I would definitely recommend him to anyone looking for a reliable car and excellent customer service
Purchase my 2018 VW Atlas with Mario. Great customer service, very patient and got me in and out quickly.
Overall great experience purchasing the car at this dealership. Mario from the sales team was super helpful and a pleasure to work with. They even let me take the car for an extended test drive, and financing department took care of the paperwork in a smooth way.
Purchased my 2018 VW Atlas with Mario. Great customer service, very patient and got me in and out quickly.
Overall great experience purchasing the car at this dealership. Mario from the sales team was super helpful and a pleasure to work with. They even let me take the car for an extended test drive, and financing department took care of the paperwork in a smooth way.
Narcis at City VW of Evanston was so great to work with! What I appreciated most was how easy he was to talk to. He took the time to answer my questions, and I never felt rushed or pressured. Buying a car can be stressful, so having someone patient and helpful made a big difference. Thank you, Narcis, for making it such a good experience! I’d absolutely recommend asking for him.
Second time doing business with this dealer group, and both times were a success. Will continue working with them moving forward.
Happy with my car, with the deal, and the excellent help after the sale from the staff
If you want use car, go see Mario. Straightforward and no xx. I strongly recommend
Getting to work with the same salesperson that sold me my previous car was great, especially when its someone as nice as Mario
City VW of Evanston was very easy to work with. They got me in and out as quickly and efficiently as possible. It was a great purchase and process. Randy in particular heard what I needed and executed in a quick, friendly and professional way. It was probably the first time I’ve bought a car, left the dealership and didn’t feel upset about something. Highly recommend.
Had a pleasant experience here and I could not be happier with the service that was provided and the brand new Tiguan that I bought! 😉
Mario and the entire Sales-Finance Teams worked tirelessly to get me the VW I wanted at the best price possible!
When I first inquired about buying a new car, I put myself on the VW radar. I then ignored them for a couple of weeks as I had something else pending. When I reached back out, I was met with open arms by Owen all over again! No animosity. He got me in and going with the used vehicles we discussed.
I was extremely happy with the quality of service and the responsiveness of the dealer when I phoned and asked for an appointment. Gilbert was efficient and very helpful.
Were very easy to work with and came through for me. Very nice location and friendly staff, highly recommend
This was a thoroughly positive experience. Narcis, the associate we worked with, was terrific. He patiently walked us through the variety of options available to us and insured that the process was seamless. It was great to work with someone as professional and knowledgeable as he was. Five stars.
This is the second vehicle that we've leased from City VW and the experience continues to be positive. Narcis was terrific, presenting a variety of options that would meet our needs. We appreciated his professionalism and the insights he shared. The entire process was seamless.
23 years. 6 VW I like compact car with power full engine my first VW was VR 6 !
Mario helped get me in the car of my choice for the right monthly payment. All credit to him
Lost my wheel unlock so I couldn’t get service at another place later on
I had a great experience at City Volkswagen of Evanston. The staff is very friendly and Gilbert is a very helpful and professional salesman to deal with.
Gilbert is my guy , we have continued to do business here because of him . Mike S in customer service is also a key reason.
I highly recommend Narcis Magic and the team at City Volkswagen in Evanston. We recently visited the dealership to trade in our two leased vehicles, and Narcis made the entire process seamless and stress-free.
This is my third leased VW Tiguan from City Volkswagen, and the experience was absolutely outstanding. We traded in our two leased vehicles for a brand-new 2026 VW Tiguan SE R-Line, and we couldn't be happier.
The redesign on the 2026 model is incredible. I absolutely love the new dashboard and all of the updated technology features. From start to finish, Narcis truly listened to our needs ... Read More Google - Oct 21, 2026
Good people to do business with. Upfront and honest from beginning to end. Highly recommend
Just leased a 2026 SEL R LINE TIGUAN and I’m so happy with it! Special thanks to Owen for his patience, Robert with his kindness and Ziggy with his efficiency. Owen was super knowledgeable about the car and he took his time to show me the cool features. Ziggy was so sweet and brought a bow so I can take a picture with my new car! They were all great and professional.
Had a pleasant experience here working out everything and closing the deal with Mario. Enjoyable and quick transaction
Josiah and team are fantastic. They are reliable, honest, and a pleasure to work with. I have personally purchased multiple cars through them and send friends and family there as well.
It was a pleasure doing business with Josiah. We bought our daughter's car from him and he just made it very easy. His caring personality and excellent communication is somebody that you want when purchasing a vehicle . He even followed up to see how things were going after our purchase. Highly Recommend Josiah and this dealership
Not much to say except that Mario is truly a wonderful human being and that this place is so lucky to have him. Absolutely best car buying experience I could have asked for!!!!
Randy was very helpful when I was returning my leased vehicle and choosing another. He helped me get the make and model that I wanted. Even after the papers were signed, he sat in the car with me and helped me figure out all the bells and whistles that I got with my new vehicle. He's very personable and attentive to what I had to say.
Josiah the salesmen who helped me purchase a used vehicle was awesome! I came informed to purchase a car from this dealership. He understood what I wanted and didn’t push me listened to me and was very professional nice and funny!! Thanks again for a great experience my friend!!! Good luck to you thanks again
Gilbert and Ian helped make another purchase as smooth as possible. 4th car I have purchased and I will never go anywhere else. I feel treated like family at City VW of Evanston. five stars all around
I had a great experience working with Gilbert! He was easy to reach, personable, and open to answering all my questions. He also helped me out with some nicks on my windshield at his own initiative.
Had an outstanding experience buying my new Volkswagen Tiguan here! From start to finish, the entire process was smooth.
A huge shoutout to Narcis and Dan—they were phenomenal. I had plenty of detailed questions regarding the car, trim specs, and paperwork, and both of them answered every single one with genuine patience and a smile. Not once did they show any irritation or make me feel rushed; they took the time to make sure I was 100% comfortable before driving off the lot.
Truly a top-tier team that values their customers. If you are looking for a VW, ask for ... Read More Google - Oct 15, 2026
Had an outstanding experience buying my new Volkswagen Tiguan here! From start to finish, the entire process was smooth.
A huge shoutout to Narcis and Dan—they were phenomenal. I had plenty of detailed questions regarding the car, trim specs, and paperwork, and both of them answered every single one with genuine patience and a smile. Not once did they show any irritation or make me feel rushed; they took the time to make sure I was 100% comfortable before driving off the lot.
Truly a top-tier team that values their customers. If you are looking for a VW, ask for ... Read More DealerRater - Oct 14, 2026
Gilbert was a pleasure to work with. We received no undue pressure and the process went smoothly once the decision was made.
If you’re looking for people who genuinely care about their customers, go see Frank and Gilbert! They go above and beyond, and we so grateful to have them. Thank you both for always taking such good care of us. You’re more than just great at what you do — over the years we have purchased/ leased most of our cars with them and they make the process stress free ! Truly wonderful people !
Wonderful person to work with goes above and beyond to make the process easy , stress free and enjoyable . Also not to mention we went with both of our kids and he made sure they were both kept entertained and happy (snacks, coloring books, little cars to play with ) just amazing
I bought my first car here with the help of Josiah Zwirn and I would recommend City Volkswagen Evanston to anyone else looking for a vehicle & smooth experience.
We had an amazing experience from start to finish. Owen was wonderful throughout the entire process, from test drive to final sale, and has continued to be incredibly helpful with all our questions even after the purchase. He made everything feel easy, comfortable and stress free. Couldn't be happier with our new car and highly recommend Owen to anyone looking for a great car buying experience! 🙂
5/5 Stars – Incredible, Stress-Free Experience with Gilbert!
I cannot say enough wonderful things about my experience working with Gilbert. From the moment I walked in, he was exceptionally warm, welcoming, and attentive. He made the entire vehicle buying process completely seamless and stress-free.
Gilbert went above and beyond to answer all of my questions, walk me through every step of the deal, and make sure I felt entirely comfortable and confident with my decisions. His genuine kindness, patience, and professional help made what can often be a daunting process feel smooth and easy.
If you are looking for a top-tier, 5-star ... Read More Google - Oct 12, 2026
After a total loss accident both Frank and Ziggy helped me tremendously! After a stressful event they were quick and helpful throughout the whole process of getting me into my new VW! Thank you guys so much!
Owen made buying our new car such a great experience! He was friendly, knowledgeable, and patient with all of our questions, and we really appreciated how helpful he was from our first test drive all the way through the purchase. Even afterward, he has continued to go above and beyond to make sure we have the support we need. It’s clear he genuinely cares about his customers. I'm recommening him to my family as well. We're so happy with our experience and would absolutely recommend working with Owen! Thanks so much again!
5/5 Stars – Incredible, Stress-Free Experience with Gilbert!
I cannot say enough wonderful things about my experience working with Gilbert. From the moment I walked in, he was exceptionally warm, welcoming, and attentive. He made the entire vehicle buying process completely seamless and stress-free.
Gilbert went above and beyond to answer all of my questions, walk me through every step of the deal, and make sure I felt entirely comfortable and confident with my decisions. His genuine kindness, patience, and professional help made what can often be a daunting process feel smooth and easy.
If you are looking for a top-tier, 5-star ... Read More DealerRater - Oct 12, 2026
Narcis was amazing! He was patient, paid attention to our concerns, and made sure we got what we needed without burdening us with things we don’t. We felt knowledgeable and confident in our purchase and will be recommending this dealer to all our friends. The customer service was immaculate, definitely coming back here for another car !
I purchased my Atlas here..Gil was great and so was the rest of the team like Randy..overall it was a great experience..but I absolutely love my car.. Gil was very knowledgeable about THE car and professional.. but most importantly he kept it real with me.
Fantastic experience at City VW Evanston. Gilbert and Robert were outstanding — professional, helpful, and easy to work with. Love my certified Atlas and would absolutely buy here again.
Josiah was are sales person he was incredibly kind thoughtful and knowledgeable, I would definitely recommend going to him if you want a car here!
Our sales consultant, Josiah Zwirn, and his manager, Marcus, were friendly, professional and honest. They answered all of my questions about the car. We negotiated a fair price. The purchase process was painless and took less than 2 hours all in. Josiah expertly prepared all of the necessary paperwork and stayed in contact with us 48 hours after the purchase to make sure we were satisfied. We drove the car home that night. I would revisit City VW again if needed in the near future and will ask for Marcus and Josiah.
Gilbert was very helpful in my new car purchase. Super friendly and helped get the deal get done quickly.
We just got our second car from City Evanston, and it was an excellent experience from start to finish. Gilbert was friendly, knowledgeable, and treated my whole family with kindness. He made sure my kids had snacks and toys while we finished our purchase process, and made the whole thing feel special. We also really love our car!
Bought a couple of cars from this location in the past, but this was by far the best experience that I had
Mario treated me with respect and kindly answered all questions before I came to a decision. Very professional
We had an exceptional experience from the moment we walked into the dealership to the moment we drove away in our new vehicle. The entire process was smooth, comfortable, and genuinely enjoyable, and a huge part of that was because of Randy.
Randy was incredibly kind, patient, knowledgeable, and professional throughout the entire experience. From the beginning, it was clear that his priority was helping us find the right vehicle for our family—not simply making a sale. He took the time to answer all of our questions, explain our options, and make sure we felt confident in our decision. ... Read More DealerRater - Sep 30, 2026
Would not and will not buy another car from anyone besides Mario. He’s simply the best
Salesman was very nice and patient as I came in with husband and my kids to purchase a car. We were even offered an extended drive to make sure we really like it
I had a lot of questions and am not the easiest person to deal with but Mario managed to accommodate me and I am very happy!
Worked with Mario for 3rd time now. Every visit and every new 🚘 gets better and better. Keep it up!
Straightforward and efficient. Best car buying experience I have had. xxxxxxto the whole staff and keep up the great work
Very nice organization with a friendly staff. Very happy with my car and I will make sure to recommend to everyone
Top notch salesperson. Just a wonderful human being. Was kind and courteous. Made sure I understood the whole process. Went over all features with me before I took the car and even called me the next day to make sure that I had no questions. If you are looking for a Volkswagen look no further than Mario. He is terrific!
We came to help our teenage daughter purchase a car, and we were very pleased with the selection and options available to us. Narcis and the whole team we were very pleasant and professional. Overall, it was a very wonderful experience, and I would reccommend City Volkswagen of Evanston to anyone looking for a car!
Narcis and Mario are very easy to work with. They always help even when it comes to service and scheduling appointments. They truly are the best
Mario every time help me out and very good deal all time. See mario if you come here buy new car
Do NOT, I repeat do NOT BUY A CAR FROM CITY VOLKSWAGON! I have a 2022 Tiguan that I purchased new from City VW that failed emissions testing, and they just charged me $220 in diagnostics to say that it would be $13,000 more to evaluate. And after all that money (that we would be crazy to pay) they can't guarantee this will even fix the problem. In fact, I would NOT use the the dealership for any brand of car, and I certainly would not buy a VW ever again! This dealership is a complete rip off.
Nice sales staff with a nice selection of pre-owned cars. Very happy with service provided and the car that I bought
Friendly and helpful staff. Great experience purchasing my vehicle. Would recommend Josiah and City Volkswagen of Evanston to others!!
Thanks to Mario and his team I was able to find my life long dream car
Pleasure working with these guys. Special thanks to Mario in sales who was a man of his word throughout and after the sale
Narcis and his team are the best! They truly go above and beyond for their clients. Always satisfied when I leave City Volkswagen!
Been buying my cars with Mario for many many years. Same great service every time!
Narcis and the team were great and very accommodating to my schedule. I even had to deal with Bill from service and he was exceptional as well. Gave me a fair market value for my trade in as well. They Definitely has my business.
Narcis and the VW team were great to work with. They were very accommodating to my schedule and delivered exactly what they promised.
Mario was very helpful with showing us the car and he was patient with us as it took a couple of days to make a decision.
Randi was nice patient, and courteous. He was easy to talk to, and help me with a deal.
Narcis was incredibly helpful throughout the process of leasing my new vehicle! This is the third vehicle I’ve leased with him, and I will definitely be returning to City Volkswagen of Evanston for my next one as well. Every time, Narcis has made the entire process—from trading in my vehicle to exploring new options—easy, smooth, and stress-free. I truly appreciate his excellent customer service.
Narcis was great. He was professional, honest and was a pleasure to talk to. The whole experience was smooth and painless. We'll be sure to come back for our second car once it's time for an upgrade!
Narcis was great. He was professional, honest and was a pleasure to talk to. The whole experience was smooth and painless. We'll be sure to come back for our second car once it's time for an upgrade!
Absolutely unacceptable experience at City VW of Evanston. Not a good start when trying to build a long term trusted relationship. Would NEVER consider buying a vehicle from here or refer anyone.
I had an appointment to see a specific vehicle and drove almost 1 1/2 hours to the dealership.. While I was already on the road, the manager emailed me stating that the vehicle might have been sold because he didn’t have my phone number. I called immediately after seeing the email. He encouraged me to still come. I was then told they had another vehicle that was the same ... Read More Google - Sep 14, 2026
He was very helpful the whole time! Very quick process!! def recommend him to anyone!
I had a great experience purchasing my new car from City Volkswagen of Evanston. The entire team made the process easy and enjoyable from beginning to end. A special thank-you to Ian for helping me with the preliminary quotes, Owen for taking great care of the sales process, Ziggy for finding the best financing solution for me, Francisco for making the paperwork and signing easy, and Marcus for following up after my purchase.
Everyone was kind, professional, and genuinely helpful, and I felt well taken care of throughout the entire experience. Thank you all for making my car purchase such ... Read More Google - Sep 11, 2026
Owen was fantastic to work with! He made the entire sales process easy, smooth, and stress-free. He was professional, kind and attentive, and made sure I felt comfortable and well taken care of throughout the purchase. I truly appreciated his help and would absolutely recommend working with him!
I have been a customer of this VW Dealership in Evanston since 2020 and they have always treated me very well. Recently, I had a very positive experience again when I decided to re-lease my Tiguan and upgrade to the new 2026 model. The entire process was smooth, easy, and handled very professionally. I especially appreciated the excellent customer service and support from my sales agent Narcis Agic throughout the process. I leased the vehicle end of July 2026 and waited a few weeks before sharing my review so I could properly experience the new Tiguan as well. Overall, I’m extremely pleased ... Read More Google - Sep 9, 2026
I have been a customer of this VW Dealership in Evanston since 2020 and they have always treated me very well. Recently, I had a very positive experience again when I decided to re-lease my Tiguan and upgrade to the new 2026 model. The entire process was smooth, easy, and handled very professionally. I especially appreciated the excellent customer service and support from my sales agent Narcis Agic throughout the process. I leased the vehicle end of July 2026 and waited a few weeks before sharing my review so I could properly experience the new Tiguan as well. Overall, I’m extremely pleased ... Read More DealerRater - Sep 9, 2026
I definitely recommend working with Owen the next time you’re in the market for vehicle! From my first email inquiry, to the day I came into the dealership to purchase my vehicle, Owen was communicative, reliable and easy to work with.
Gilbert Ansah was very informative friendly and helpful. The process was very quick and professional.
Owen was fantastic. Best buying experience I’ve ever had at a dealership. We will be back.
Everyone was so nice here, especially Robert! Thank you for a great experience
Josiah was so helpful! He answered all my questions, helped me set up my car, and made the process so much easier. Thank you!
I've been purchasing cars at this location for over 20 years. I've bought most of my vehicles from Narcis. Although the dealership has changed ownership over the years, Narcis has been a most dependable and sincerely helpful salesperson. He's more like a highly knowledgeable, good friend/advocate you can count on weighing options toward a new vehicle. I'll certainly return.
Working with Randy was an excellent experience. He is courteous, friendly, knowledgeable and, really worked with us, to close the deal. He responds quickly to messages. I would recommend him .
I've been using this dealership now for over 20 years. Reliable, honest, sincere service from all that I've ever interacted with.