Customer Testimonials

I had the pleasure of working with Mario Grbavac at City Volkswagen of Evanston and I couldn’t be happier with the experience. He was knowledgeable, patient, and took the time to understand my needs without being pushy. He made the entire process smooth and stress-free. If you're looking for a car, I highly recommend reaching out to Mario Grbavac—he truly made the difference!

I had the pleasure of working with Mario Grbavac at City Volkswagen of Evanston and I couldn’t be happier with the experience. He was knowledgeable, patient, and took the time to understand my needs without being pushy. He made the entire process smooth and stress-free. If you're looking for a car, I highly recommend reaching out to Mario Grbavac—he truly made the difference!

We had a great experience working with Mario Grbavac and Alex Paszkowski today! They were very knowledgeable, friendly, and overall great to work with! From start to finish, everything went smoothly with the purchase of our new SUV. I highly recommend this establishment and these two gentleman!

Very Great Service Mario and Alex Both helped us out to by a great car and everyone in general was nothing but helpful! If you’re looking to by a VW come here!

I want to extend a huge thank you to Gilbert and his team—Sam, Marcus, and Manny—for making my car lease-to-purchase experience truly enjoyable. Gilbert not only answered all my questions and concerns, but he also helped me get the Cross Sport R-Line I had my heart set on—one that I’ll be holding onto for years to come. Gilbert goes above and beyond to build trust and comfort, which makes a huge difference when making such a big purchase. If you’re looking for a specialist who genuinely cares about his clients and is willing to go ...

I want to extend a huge thank you to Gilbert and his team—Sam, Marcus, and Manny—for making my car lease-to-purchase experience truly enjoyable. Gilbert not only answered all my questions and concerns, but he also helped me get the Cross Sport R-Line I had my heart set on—one that I’ll be holding onto for years to come. Gilbert goes above and beyond to build trust and comfort, which makes a huge difference when making such a big purchase. If you’re looking for a specialist who genuinely cares about his clients and is willing to go ...

Got my dream car and their new showroom is very nice and the sales team is very accommodating

Brendan C. made my car purchase easier than any other, in my 50-odd years of car buying. He was extremely personable, and helpful throughout my time there. So refreshing to not have a slick salesman, which has been all other experiences This is in large part why we drove from Michigan to Chicago to buy a car. This dealership is exceptional! I highly recommend City VW in Evanston, and ask for Brendan!

Brendan cowhey from sales was very welcoming and professional! Made my purchase seamless and followed up after to make sure if I have any questions. A smooth experience and loving my Tiguan so far

I usually don’t write reviews, but my experience at City VW Evanston was so outstanding that I felt compelled to share. Sales Manager Narcis Agic provided exceptional service, guiding me through the car-buying process with expertise and genuine care. His dedication to finding the right vehicle for me was truly remarkable. Finance Manager Alex Paszkowski also deserves high praise for making the financing process smooth and straightforward. He took the time to explain all my options clearly and helped me secure a fantastic deal. The entire team at City VW Evanston went above and beyond to ensure a positive ...

Honestly the best car buying experience that you could absolutely ask for. Owe it all to Mario and his team

Incredible knowledge and service from Gilbert you should clone him. He works hard for you.

I recently visited the dealer shop to see a newly acquired 2024 GTI. Gilbert had helped me out by seeing the car and it was great, very helpful and insightful, and not pushy at all! One thing I do want to say is that this dealer is very honest and up front about pricing, they are not pushy with add ons, and the price you see online is the price you will get, no bait and switch tactics. If you’re looking for a vw this is the place to go! Ask for Gilbert as well he is awesome!

Brendan was very knowledgable in what he does and made sure I walked out of the dealer with a car I loved.

City VW Evanston is the best because people like Narcis Agic do all they can to be straight forward, honest, helpful, and efficient. This is my third VW Jetta purchased from them over the decades. Also, I was also impressed by Finance Manager, Alex Paszkowski, who patiently and pleasantly explained things I needed to know and didn’t pressure me. The team at VW Evanston is helpful not only before and during the sale, but even after the sale. I have purchased cars from several other dealerships over the decades. They go above and beyond the usual.

Great experience and enjoyed working with a local dealership! My first time purchasing an EV. Brendan was very helpful.

Had a very good experience here with the purchase of my new car, highly recommend this dealership and their employees!

Great first car buying experience. Everything went smoothly and I owe it all to Mario and his efforts

Mario was great to work with. He was resourceful and patient to hear what I wanted in my next SUV . I would recommend him and the VOLKSWAGON team to anyone shopping for a leased vehicle. Thank you again… I luv my new 2025 Taos.

I had a great experience working with Mario. He was factual, professional, and straight to the point. I would highly recommended using him (or Narcis) if you’re in the market for a new/used vehicle.

Bought my first car!!! It was a very hard decision to what i was going to get, where i was going to go… Looking around I saw this one and went for a test drive.. Fell in love instantly. Frank, Alex, and Marcus at City Volkswagen of Evanston were all supportive and helped me achieve this sale! They were all nice and I left so happy and grateful! Thanks guys!

I came to this dealership after a total loss to my 2025 Honda HRV. Brendan was very helpful and knowledgeable. I appreciate the warm welcome and not being pressured to purchase anything. Brendan’s superb service and willingness to help made me join the Volkswagen family. One of the best choices I’ve made. I also would like to thank the sales manager, Anthony for the warm welcome and ensuring my needs were met the day I visited. I’d definitely recommend Volkswagen Evanston. Thank you all!

Worked with Mario on two separate instances and both times he came through for me.

Had a great experience. Brendan was respectful and not pushy. He took a lot of time to explain things. The finance guy was also very good.

I bought my first car here a couple weeks ago! A 2013 Honda CR-V and my experience at city volkswagen of evanston was amazing. Frank in particular was very helpful guiding us through all the steps and making sure we had a positive experience. Highly recommend coming here!

I bought my first car here a couple weeks ago! A 2013 Honda CR-V and my experience at city volkswagen of evanston was amazing. Frank in particular was very helpful guiding us through all the steps and making sure we had a positive experience. Highly recommend coming here!

I’ve been a customer for 20/+ years at this point and there’s a reason why I keep coming back. They make everything easy, from start to finish. Customer service is truly top notch!

It was a pleasure to work with somebody so knowledgeable and passionate about their craft

Such a professional yet peaceful experience. I've been to some horrific dealerships but thanks to Marcus, Frank, and Alex I am fully satisfied with our purchase! Down to earth, caring, personable group of excellent individuals. Thanks guys!

Ian, Marcus and Alex were both professional, informative and personable. Excellent car buying experience.

I bought a used car and worked with Narcis and Mario. It was a positive experience dealing with honest and straightforward gentlemen

Worked with Mario for the second time. It didn’t even feel like we were buying a car, how easy he made everything for us!

Purchased a Jetta from Brendan here and it was a very smooth experience. Brendan was helpful, kept things simple instead of trying to oversell anything to me, and there was no pressure involved at all. Also shout out to I believe Alex in financing who also very helpful. Good people all around!

Last week, we purchased a new Tiguan from this dealership, and the entire experience was fantastic. As first-time car buyers with a loan, we were a bit nervous, but Brendan and Alex went above and beyond to make the process seamless and stress-free. They worked hard to get us the best loan terms possible and took the time to patiently explain everything in detail, which we truly appreciated. The customer service was exceptional, and we felt valued every step of the way. The Tiguan is incredible—smooth to drive, packed with features, and perfect for our needs. We highly recommend ...

Went in Monday as my lease was ending. Narcis was very helpful and got me into a new vehicle. He made me feel comfortable during the test drive, something I'm always so nervous about! He was so knowledgeable about the vehicle and showed me things I didn't even know I had on the previous one. I had such a better experience at this dealership than I did at the Downtown location and Jennings, so glad I chose to come here instead! Manny in finance was also super helpful and nice! Surprisingly we weren't there for too long ...

Went in Monday as my lease was ending. Narcis was very helpful and got me into a new vehicle. He made me feel comfortable during the test drive, something I'm always so nervous about! He was so knowledgeable about the vehicle and showed me things I didn't even know I had on the previous one. I had such a better experience at this dealership than I did at the Downtown location and Jennings, so glad I chose to come here instead! Manny in finance was also super helpful and nice! Surprisingly we weren't there for too long ...

Great selection of new and used cars, great customer service and a very knowledgeable staff.

It was a nice change to run into a salesperson that actually knows what they are talking about, not to mention a very nice guy

Very friendly staff, prompt attention, good communication and transportation to and from home when needed. The only drawback is that the service entrance is hard to find if you’ve never been there before!

We have been driving Volkswagens for 20 years and could not happier about our experiences at City Volkswagen of Evanston. We were treated with respect and professionalism. This was by far our most positive buying experience thanks very much to Mario, Narcis and Anthony!

Narcis made my car shopping experience efficient and easy! It was a pleasure to work with him.

I had an outstanding experience at City VW of Evanston! Ian, Brendan, and Alex were all incredibly helpful, knowledgeable, and professional throughout the entire process. They made whole process easy and stress-free. Highly recommend this team for anyone looking for top-notch service and a great selection of vehicles!

Ian was the best sales associate that we have ever dealt with.He gave 100% and then some to our needs and wants! He definitely is a major asset to CITY VW of Evanston-he is very professional and very talented! No pressure, no hassle and an awesome personality! While looking for a car -found a friend! If I could give him 10 stars I would… Julie Sullivan and family

Returning customer so it's always a nice experience.

Mario was beyond great! He took care of us during the sale and after sale

Had to get a part replaced from a recall and order an additional part -- Mike and everyone working on 1/15 were so kind, funny, professional, and went above and beyond. My car was taken care of far beyond what i asked for and it runs smoother than it did when i took it in, even though that wasn't part of the appointment. Clarity with pricing and scheduling was a plus. Would recommend to anyone needing assistance with their VW.

Mario did an amazing job showing me all the available inventory and eventually I was able to find the exact car I wanted

Bought a used Tiguan from Brendan. Had some special requests from sales and service and Brendan made it happen. He couldn’t have been more helpful. He made the experience seem like I was valued to him and the dealership. Would definitely recommend him as your sales guy. Definitely above and beyond!!!

Mike S. is the nicest, most helpful person. I felt comfortable and confident leaving my car with him. I did not feel in any way feel haggled for services I didn’t need (and that happens a lot as a 25 year old woman who doesn’t know cars!) He was so transparent, communicative, and just a very nice man. I will be driving the extra 17 miles every time from the city to come see Mike up in Evanston. My car is all fixed up and she got a beautiful wash by the VW Evanston team.

My experience was great. Narcis was fantastic. He was most professional, friendly, and knowledgeable. He made the car buying experience very enjoyable. I also give the finance manager an excellent rating.

Mario worked very hard to earn my business and he was very patient as I was very indecisive. Hands down best car buying experience in my life

Was there at 9 Am. Soon as I walked in the door friendly greeting, and shake and write down the business very knowledgeable about the automobiles they’re selling answered all the questions I needed to be answered and found me the best deal for my new car actually is my second car from this dealership the first one I cosign for my son and hopefully I’ll be back again when the time comes.

Mario, Alex and Marcus all took great care of me when other dealers treated me poorly throughout buying my first EV journey. Happy to support folks who “get it” and also help me even after ownership! I consider them friends. Today marks 254 miles in my ID4 and I love my girl Pearl. Thank you gentlemen.

Very professional and easy to deal with dealership. No pressure or hidden surprises. Took very good care of us.


I found it very easy to work and communicate with Mario. Highly recommend him and dealership

I had an excellent experience working with Nargis in the Sales Department. He was incredibly knowledgeable and took the time to showcase all the amazing features of the VW ID.4 Pro S. Not only did I get a great deal on a new car, but Nargis made the entire process smooth and comfortable. Highly recommend!

We had a great experience with Gilbert! Fair, friendly, and efficient. Everything went very smooth, and it was a great car buying experience. We would certainly return again in the future.

Amazing experience as always!!! Buying a car at City VW of evanston and Narcis is always an honor.

Our experience with Scala VW was great. Very welcoming and professional. Not pushy at all. We appreciate that.

Our experience with Scala VW was great. Staff was very welcoming, professional and not pushy at all.

They have an extremely easy going sales team that was fun and pleasant to work with

The dealership had plenty of great pre-owned cars for sale at competitive prices. Brendan was helpful and answered all my questions. He also has a strong name!

Ian was very thorough with going over the ins and outs to my car. He was extremely knowledgeable, friendly and accommodating.

We had an exceptional experience with Frank and Manny. Extremely knowledgeable and professional. Walked out with a pre-owned Tiguan!

I had an exceptional experience working with Frank at Volkswagen of Evanston! From the moment I walked into the dealership, Frank was welcoming, knowledgeable, and truly dedicated to helping me find the perfect car. He took the time to understand my needs and preferences, offering insightful recommendations without any pressure. His professionalism and genuine care for my satisfaction made the entire process smooth and enjoyable. I felt confident in my decision, thanks to Frank’s expertise. If you’re in the market for a new vehicle, I highly recommend reaching out to Frank at Volkswagen of Evanston—he will go ...

Ian and Manny worked with us to help find the exact model we wanted. Ian gave us a breakdown of different cost options for payment and financing. They were flexible with us with the paperwork since only one of us was able to pick up the car. We are very happy with our new car and the experience we had at City Volkswagon!

Purchased new Tiguan from City Volkswagen of Evanston & my Sales consultant, Brenden Cowhey made It an Outstanding experience!! Live the car & Brenden was the BEST!!

I was looking for a new car and asked Brandon for help. and I was not mistaken. Brandon was very attentive to my requests and helped me with the choice of a car. information about the technical qualities of the car, the advantages of each car was accessible and comprehensive. I am very grateful to him

Brendan Cowhey helped us find the right car to meet our needs. He was very professional, answered all our questions and good with follow through. After receiving our new vehicle, we had a few questions and the service staff was very accommodating. Overall a great experience from the entire staff.

Brendon Cowhey was my salesperson. He was extremely professional and helpful. He made the whole process of leasing and trading in my car very easy. I would recommend him highly.

We want to thank Brendan for a great experience in our recent VW Atlas purchase. Five stars across the board. We couldn’t be more pleased with the new ride!

Awesome experience working with Brendan Cowhey and City VW of Evanston! Thank you and Happy New Year.

Went to City VW to buy out my leased vehicle from them. I had a lot of questions but both Brenden and Gilbert made it easy to come to a decision that I felt comfortable with. Also, the guy in the finance department was very honest and explained my options thoroughly. Everyone at City VW of Evanston is very helpful. Would highly recommend them if you’re looking to buy or lease a vehicle.

Absolutely wonderful experience at VW Evanston. From the moment my husband and I walked in, Gilbert was incredibly welcoming and professional. He patiently took the time to answer all my questions, provided valuable insight without any pressure, and encouraged me to make the choice of vehicle that I truly liked. He made the entire car-buying process smooth. I felt well-informed and confident in my decision, and he went above and beyond to ensure I got the best deal possible. The level of customer service was top-notch, and I couldn't be happier with my new 2024 Tiguan. Highly recommend VW Evanston, ...

My wife & I purchased a 2024 GTI & we are so pleased with how we were treated at City VW of Evanston. Ian Edmonson was a great salesperson & made the whole process feel comfortable & was not pushy, like you'd expect a car salesperson to be...major points for this!!! He listened to what we wanted & got us the deal we were expecting. He was also very thorough in explaining how the vehicle worked & took the time to show us everything. He even made sure our phones were synced to the car & validated everything worked ...

My wife & I purchased a 2024 GTI & we are so pleased with how we were treated at City VW of Evanston. Ian Edmonson was a great salesperson & made the whole process feel comfortable & was not pushy, like you'd expect a car salesperson to be...major points for this!!! He listened to what we wanted & got us the deal we were expecting. He was also very thorough in explaining how the vehicle worked & took the time to show us everything. He even made sure our phones were synced to the car & validated everything worked ...

My husband and I just purchased our first vehicle together—a VW Atlas Cross Sport—with the help of Ricky at VW Evanston. We can’t thank him enough for his exceptional service and attention to detail. Ricky was incredibly knowledgeable, patient, and genuinely committed to making sure we had the best experience. He took the time to walk us through every step of the process and even offered to help with anything we might need in the future. One thing that really stood out was how he personally offered to guide us through features like the parallel park assist, ...

My husband and I just purchased our first vehicle together—a VW Atlas Cross Sport—with the help of Ricky at VW Evanston and his team. We can’t thank him enough for his wonderful guidance, patience, and professionalism throughout the entire process. Ricky made us feel comfortable and informed every step of the way, helping us find the perfect car to suit our needs. The VW Atlas Cross Sport is everything we wanted, and the entire team at VW Evanston made the experience smooth and stress-free. We are thrilled with our new vehicle and highly recommend Ricky and the ...

Ian and Alex were great to work with. City VW is easy to work with for sales and service. Shout out to Seth from service.

Friendly and willing to help. Always trying to help the customer and give the best options and answers to get the most of your money, deals and the dealership.

Ricky was wonderful to work with. Very patient and answered all questions clearly. He explained everything about the car and worked with me to reach an affordable outcome. I will recommend Ricky to anyone looking for a Volkswagen! A great exoerience

Went to City VW to buy out my leased vehicle from them. I had a lot of questions but both Brenden and Gilbert made it easy to come to a decision that I felt comfortable with. Also, the guy in the finance department was very honest and explained my options thoroughly. Everyone at City VW of Evanston is very helpful. Would highly recommend them if you’re looking to buy or lease a vehicle.

Gilbert made everything so easy and straight forward, he was so honest and gave me a great deal on my new car that i love. Manny was also extremely nice and friendly, and just like Gilbert very professional. They were able to answer all of our questions and concerns and give us solutions. Definitely would recommend them to anyone looking to buy a car there. Thank you for this amazing experience!

Brendan and Alex made my car buying experience easy and stress free! They both made sure I was 100% happy and satisfied before I left the dealership. Will continue to shop there for future cars and will recommend to all friends and family. Thank you so much!

Had a great experience with VW of Evanston. All my service appointments have also been top notch. Communicative, ethical, swift, and friendly.

Mario is great! He even came in on his off day to help us with our purchase

Worked out a deal on a new car with Marcus over the phone and went in and closed with Mario. Everything we discussed was the same when I came in to sign

Quick, easy, and smooth process. Best car buying experience that I have ever had,, thanks

I don’t usually write reviews when the service was great, but Gilbert my sales rep, was just amazing. I have been browsing some different Jeeps online and came across a nice 2013 Sahara. When I arrived, Gilbert was warm and friendly. We took the car out for a test drive and it was great. The best thing about Gilbert, was that as a sales rep, he didn’t try to fast talk me or oversell the car. I truly appreciate genuine people like him who actually cares about their customers, and not try to just get another sale. Thanks Buddy! ...

I recently purchased a Tiguan about a month ago from Ricky at City VW of Evanston. Ricky was great and my car buying experience was even better! I highly recommend purchasing your next car from Ricky Espino at City VW of Evanston! He's the best!

Excellent experience! I came into the dealer to take a look at a car I saw online. I was directed to Ricky who would guide me. He was very informative from the first moment. We quickly took the vehicle on a drive. He explained to me all the features and also the car history. Ricky was not your typical car salesman. He did not pressure me into making a decision. I told him I would think about the car over lunch. After examining my options, I did return to City VW for the car but also for the great customer ...

I had a fantastic experiencer while buying my first car with Frank. I am a graduate student at Northwestern and he really help me how to figure it out! Frank is awesome!

Incredibly patient and attentive, Frank is a rockstar. Frank was always there to help us navigate while we bought our first car. We are so grateful!

Had an unbelievable experience here working with Mario. He was very kind and easy to work with

The dealership is operated by a very knowledgeable staff. The premises are clean and the staff is friendly and approachable.

Hands down the best experience that I have had when buying a car. Highly recommend this dealership

Highly recommended this dealership for your car buying needs! I came in to just “see” a vehicle I had came across on another website. I was directed to speak to Ricky Espino! Extremely personable. He has a great demeanor. I felt I was directed to the correct salesman. We quickly took the vehicle I had in mind for a spin. It was easy. Confirmed it was the car I wanted for the moment. Ricky was very attentive. He explained to me what my options would be if I decided to move forward. He was not pushy or throwing your typical ...

After having troubles with my current car situation, Mario helped me get into a the exact car that I wanted

Second time working with Mario on purchase of a new VW. Amazing experience both times. Extremely happy with my new car