Customer Testimonials
Gilbert was very helpful in my new car purchase. Super friendly and helped get the deal get done quickly.
We just got our second car from City Evanston, and it was an excellent experience from start to finish. Gilbert was friendly, knowledgeable, and treated my whole family with kindness. He made sure my kids had snacks and toys while we finished our purchase process, and made the whole thing feel special. We also really love our car!
Bought a couple of cars from this location in the past, but this was by far the best experience that I had
Mario treated me with respect and kindly answered all questions before I came to a decision. Very professional
We had an exceptional experience from the moment we walked into the dealership to the moment we drove away in our new vehicle. The entire process was smooth, comfortable, and genuinely enjoyable, and a huge part of that was because of Randy.
Randy was incredibly kind, patient, knowledgeable, and professional throughout the entire experience. From the beginning, it was clear that his priority was helping us find the right vehicle for our family—not simply making a sale. He took the time to answer all of our questions, explain our options, and make sure we felt confident in our decision. ... Read More DealerRater - Sep 30, 2026
Would not and will not buy another car from anyone besides Mario. He’s simply the best
Salesman was very nice and patient as I came in with husband and my kids to purchase a car. We were even offered an extended drive to make sure we really like it
I had a lot of questions and am not the easiest person to deal with but Mario managed to accommodate me and I am very happy!
Worked with Mario for 3rd time now. Every visit and every new 🚘 gets better and better. Keep it up!
Straightforward and efficient. Best car buying experience I have had. xxxxxxto the whole staff and keep up the great work
Very nice organization with a friendly staff. Very happy with my car and I will make sure to recommend to everyone
Top notch salesperson. Just a wonderful human being. Was kind and courteous. Made sure I understood the whole process. Went over all features with me before I took the car and even called me the next day to make sure that I had no questions. If you are looking for a Volkswagen look no further than Mario. He is terrific!
We came to help our teenage daughter purchase a car, and we were very pleased with the selection and options available to us. Narcis and the whole team we were very pleasant and professional. Overall, it was a very wonderful experience, and I would reccommend City Volkswagen of Evanston to anyone looking for a car!
Narcis and Mario are very easy to work with. They always help even when it comes to service and scheduling appointments. They truly are the best
Mario every time help me out and very good deal all time. See mario if you come here buy new car
Nice sales staff with a nice selection of pre-owned cars. Very happy with service provided and the car that I bought
Friendly and helpful staff. Great experience purchasing my vehicle. Would recommend Josiah and City Volkswagen of Evanston to others!!
Thanks to Mario and his team I was able to find my life long dream car
Pleasure working with these guys. Special thanks to Mario in sales who was a man of his word throughout and after the sale
Narcis and his team are the best! They truly go above and beyond for their clients. Always satisfied when I leave City Volkswagen!
Been buying my cars with Mario for many many years. Same great service every time!
Narcis and the team were great and very accommodating to my schedule. I even had to deal with Bill from service and he was exceptional as well. Gave me a fair market value for my trade in as well. They Definitely has my business.
Narcis and the VW team were great to work with. They were very accommodating to my schedule and delivered exactly what they promised.
Mario was very helpful with showing us the car and he was patient with us as it took a couple of days to make a decision.
Randi was nice patient, and courteous. He was easy to talk to, and help me with a deal.
Narcis was incredibly helpful throughout the process of leasing my new vehicle! This is the third vehicle I’ve leased with him, and I will definitely be returning to City Volkswagen of Evanston for my next one as well. Every time, Narcis has made the entire process—from trading in my vehicle to exploring new options—easy, smooth, and stress-free. I truly appreciate his excellent customer service.
Narcis was great. He was professional, honest and was a pleasure to talk to. The whole experience was smooth and painless. We'll be sure to come back for our second car once it's time for an upgrade!
Narcis was great. He was professional, honest and was a pleasure to talk to. The whole experience was smooth and painless. We'll be sure to come back for our second car once it's time for an upgrade!
He was very helpful the whole time! Very quick process!! def recommend him to anyone!
I had a great experience purchasing my new car from City Volkswagen of Evanston. The entire team made the process easy and enjoyable from beginning to end. A special thank-you to Ian for helping me with the preliminary quotes, Owen for taking great care of the sales process, Ziggy for finding the best financing solution for me, Francisco for making the paperwork and signing easy, and Marcus for following up after my purchase.
Everyone was kind, professional, and genuinely helpful, and I felt well taken care of throughout the entire experience. Thank you all for making my car purchase such ... Read More Google - Sep 11, 2026
Owen was fantastic to work with! He made the entire sales process easy, smooth, and stress-free. He was professional, kind and attentive, and made sure I felt comfortable and well taken care of throughout the purchase. I truly appreciated his help and would absolutely recommend working with him!
I have been a customer of this VW Dealership in Evanston since 2020 and they have always treated me very well. Recently, I had a very positive experience again when I decided to re-lease my Tiguan and upgrade to the new 2026 model. The entire process was smooth, easy, and handled very professionally. I especially appreciated the excellent customer service and support from my sales agent Narcis Agic throughout the process. I leased the vehicle end of July 2026 and waited a few weeks before sharing my review so I could properly experience the new Tiguan as well. Overall, I’m extremely pleased ... Read More Google - Sep 9, 2026
I have been a customer of this VW Dealership in Evanston since 2020 and they have always treated me very well. Recently, I had a very positive experience again when I decided to re-lease my Tiguan and upgrade to the new 2026 model. The entire process was smooth, easy, and handled very professionally. I especially appreciated the excellent customer service and support from my sales agent Narcis Agic throughout the process. I leased the vehicle end of July 2026 and waited a few weeks before sharing my review so I could properly experience the new Tiguan as well. Overall, I’m extremely pleased ... Read More DealerRater - Sep 9, 2026
I definitely recommend working with Owen the next time you’re in the market for vehicle! From my first email inquiry, to the day I came into the dealership to purchase my vehicle, Owen was communicative, reliable and easy to work with.
Gilbert Ansah was very informative friendly and helpful. The process was very quick and professional.
Owen was fantastic. Best buying experience I’ve ever had at a dealership. We will be back.
Everyone was so nice here, especially Robert! Thank you for a great experience
Josiah was so helpful! He answered all my questions, helped me set up my car, and made the process so much easier. Thank you!
I've been purchasing cars at this location for over 20 years. I've bought most of my vehicles from Narcis. Although the dealership has changed ownership over the years, Narcis has been a most dependable and sincerely helpful salesperson. He's more like a highly knowledgeable, good friend/advocate you can count on weighing options toward a new vehicle. I'll certainly return.
Working with Randy was an excellent experience. He is courteous, friendly, knowledgeable and, really worked with us, to close the deal. He responds quickly to messages. I would recommend him .
I've been using this dealership now for over 20 years. Reliable, honest, sincere service from all that I've ever interacted with.
Found a very nice Certified car here. Mario helped me and my family with all the numbers. Car has been great and enjoyable
Ziggy helped out with the numbers and Mario did a phenomenal job going over the car and making sure that I understand all the features
The entire team is amazing! Gilbert from sales was honest, patience and not pushy. He stayed within the budget and was just a great person to work with. My partner was sold a lemon from enterprise and was not feeling trustworthy of any dealership. Volkswagen Evanston turned that around. It was the friendly and helpful demeanor from every single person we interacted from the service area to the greeting when we first walked in the door.
Ziggy and Mario were terrific. They made my experience fun and they were very efficient
Impressed by this dealership’s attention to deal by whole staff. Great product and great staff. P.s. music they play rocks
A friend recommended that I come here and I could not be more thankful. Such an easy and smooth transaction
Great service provided by whole staff here at City. Nice to see that there are honest people still working in this business
Randy walked my wife and I through the purchase process from start to finish. We hadn’t bought a new car in quite some time and were navigating a lot of life changes. He was understanding and accommodating, and ultimately made it a no brainer to strongly consider a VW. we considered quite a few options and he was patient as we deliberated about our ideals. In the end, we could feel his excitement for us as we drove off with a new 2026 Tiguan. Thanks for the support, Randy!
Great dealership for sales and service. Will continue doing busness with them, very professional and courteous
Mario was great, man of his word most importantly. Helped me during and after the sale!
Frank and the team made the car purchasing process smooth and comfortable! If you’re in the market for a VW I would definitely recommend you check out the dealer in Evanston!
Every time I visit here, Mario guides me and helps me out. Truly the best
I had a great & easy experience at VW of Evanston! Frank, Ian, & team were respectful, made the process simple, and I would definitely recommend!
Josiah was wonderful—not pushy at all, very nice, and he got me a vehicle I absolutely love. Would recommend!
Gilbert is fantastic, patient, not pushy and we got a great deal on a 2021 Tiguan. Thanks Gilbert!
Part 1 of 2. I purchased a 2025 VW Taos by end of Nov 2025 from the Scala VW in Evanston. By Dec 10th and December 12th, the Dashboard was flashing warning messages about the sensors, yellow warning lights and SOS lights. I took the vehicle to the shop and supposedly was fixed. In Jan 10th, I had the same issue and took xxxxxxand video of the warning light on the dash and now my doors would not lock or unluck at the push of a button as it should. While my vehicle was in the shop the service team member took my car ... Read More DealerRater - Aug 24, 2026
I had an excellent experience working with Randy when purchasing my car. From the very beginning, he was incredibly helpful, attentive, and professional. He made the entire process easy and stress-free, always taking the time to answer my questions and make sure I had everything I needed.
What really stood out to me was that Randy’s support didn’t end after the purchase. He has continued to be there whenever I’ve needed help, always responding quickly and going above and beyond to assist me. It’s rare to find someone who provides such great customer service before, during, ... Read More Google - Aug 23, 2026
I had an excellent experience working with Randy when purchasing my car. From the very beginning, he was incredibly helpful, attentive, and professional. He made the entire process easy and stress-free, always taking the time to answer my questions and make sure I had everything I needed.
What really stood out to me was that Randy’s support didn’t end after the purchase. He has continued to be there whenever I’ve needed help, always responding quickly and going above and beyond to assist me. It’s rare to find someone who provides such great customer service before, during, ... Read More DealerRater - Aug 22, 2026
The dealership was cool, but making me write a 15 word essay about it is lame.really lame
Great experience overall, even for a used vehicle. Friendly and supportive staff. Got a great deal!
Randy was easy to work with and friendly. The experience was a typical car buying experience but overall-painless.
Had the best experience here with every single person I worked with! Randy was excellent and helped me get my new car quickly and efficiently!
Frank and team made our purchase nice and easy. Would deal with everyone here again.
I have purchased two vehicles with City Volkswagen of Evanston and my experience with them each time has been unmatched by any other dealership I purchased a car from. They were professional and courteous and made me feel comfort with the entire process from start to finish. My salesperson, Gilbert, was the main reason for that - he was excellent! He went over and beyond to make my experience memorable! He was patient with me and explained everything perfectly, I felt comfortable the entire time. This is the best dealership hands down! What makes this even more special is I ... Read More DealerRater - Aug 17, 2026
Randy was incredibly helpful throughout the car-buying process. His assistance made a stressful time much easier for me. I truly appreciate his attention to detail and support. Thank you, City Volkswagen of Evanston. I drove a long distance to purchase my car, and I’m glad I made the trip!
Randy was nice and helpful and professional. I didn't feel a lot of pressure to buy. The experience of buying went pretty speedily. Thanks again.
We had an outstanding delivery experience picking up our 2026 Tiguan SEL Turbo. Mario was fantastic! He took unhurried time walking us through every detail of the tech, from the myVW app and CarPlay to the digital cockpit layouts and drive modes. We drove off feeling 100% confident behind the wheel. In the business office, Ian made the paperwork straightforward, fast, and completely transparent with zero high-pressure tactics. Top-notch customer care from start to finish. Highly recommend Mario, Ian, and the City VW team!
Everyone at the dealership was so nice and helpful! Overall it was a great experience!
We had an outstanding delivery experience picking up our 2026 Tiguan SEL Turbo. Mario was fantastic! He took unhurried time walking us through every detail of the tech, from the myVW app and CarPlay to the digital cockpit layouts and drive modes. We drove off feeling 100% confident behind the wheel. In the business office, Ian made the paperwork straightforward, fast, and completely transparent with zero high-pressure tactics. Top-notch customer care from start to finish. Highly recommend Mario, Ian, and the City VW team!
I had a great experience buying a new car with Josiah. From the start, he focused entirely on making sure we had all the information we needed to make the right decision, with zero pushiness or pressure to close a deal. He was extremely accommodating when scheduling appointments and consistently stayed on top of every question we had. Even a full week after the purchase, Josiah has continued to follow up diligently and connect us with the right team members for more in-depth questions. It’s clear that he genuinely values building long-term relationships with his customers. I would enthusiastically ... Read More DealerRater - Aug 15, 2026
We had a great experience working with Gilbert Ansah. He was friendly, professional, patient, and very helpful throughout the entire process. He took the time to understand our situation and budget, answered all of our questions, and made everything as smooth and comfortable as possible. We never felt pressured or rushed.
We truly appreciate his honesty, communication, and effort in helping us find the right vehicle and work out a deal that fit our needs. Buying a car can be stressful, but Gilbert made the experience easy and enjoyable.
If you’re looking for someone who genuinely cares about his ... Read More Google - Aug 15, 2026
I stopped by there on Saturday morning and wanted to trade in and buy a new atlas cross sport Everybody was very polite very professional very much knowledgeable. Frank and Ziggy go through lotta hoops to get me the price I wanted and we did it so I’m very satisfied and I would recommend this dealer for my friends
I just wanted to shout out the awesome staff at City VW, Evanston. In particular, Sam, Marcus Ian & Gilbert. My son leased a 2026 VW Jetta back in the beginning of May, 2026, getting a fantastic deal. Unfortunately, on July 7, 2026, his car was T-Boned and shortly thereafter totaled. The excellent staff worked with me and my son, (especially Sam), and even though he lost a lot of money on the first Jetta as the paid off balance was less than the total payoff, Sam was ultimately able to get us a deal that would work, with some creative financing. Overall, we ... Read More Google - Aug 11, 2026
Easy staff to work with. Very happy with the service provided and mainly with the car that I purchased
A+ Experience at City Volkswagen of Evanston!
I recently purchased my new Golf GTI from City Volkswagen of Evanston, and the entire experience was exceptional.
Frank Guevara was wonderful to work with, personable, knowledgeable, informative, and, most importantly, never pushy. He made the whole buying process comfortable and enjoyable.
I was also very impressed with Sam, the General Sales Manager. I had a vintage Corvette to trade, and Sam took the time to do the research necessary to give me a fair and thoughtful offer. I truly appreciated the extra effort he put into valuing a unique vehicle rather than ... Read More Google - Aug 11, 2026
A+ Experience at City Volkswagen of Evanston!
I recently purchased my new Golf GTI from City Volkswagen of Evanston, and the entire experience was exceptional.
Frank Guevara was wonderful to work with—personable, knowledgeable, informative, and, most importantly, never pushy. He made the whole buying process comfortable and enjoyable.
I was also very impressed with Sam, the General Sales Manager. I had a vintage Corvette to trade, and Sam took the time to do the research necessary to give me a fair and thoughtful offer. I truly appreciated the extra effort he put into valuing a unique vehicle rather than ... Read More DealerRater - Aug 10, 2026
Frank was amazing to my family and I when buying my first car! We had a bad first experience at a different dealership, and Frank made the process nothing short but amazing. He was incredibly helpful and adaptive when I wanted to check out a different vehicle. He answered all my questions and made sure everything was exactly how we wanted it. I highly recommend you ask for Frank the next time you visit this dealership. He was amazing!
Our experience at this Volkswagen was excellent. Josiah was our salesman and he made everything very clear and smooth. He was very patient while showing us a variety of cars, let us test drive multiple cars, and explained how every car worked and what came with each car. We really appreciated his help and guidance!
Josiah was incredibly helpful in my search for a car this weekend. He answered all of my questions and made sure everything was ready for me.
Amazing staff! Super knowledgeable & supportive when making a decision. The team walked us through every step of the way leaving us feeling comfortable & confident in our purchase!
No high pressure tactics. Simple and easy negotiation. Highly recommend for anyone that is looking for a new Volkswagen
Randy was extremely easy to talk with. He has a wealth of knowledge about VW cars. He went above and beyond our expectations!! He answered any and all of our questions and concerns! He was very personable and genuine. He got to know us as well as our needs!! We will definitely recommend Randy as well as the dealership. Our interactions with the rest of the team were seamless as well!! Great job Randy!!
I had an excellent experience purchasing my car from City Volkswagen of Evanston! From start to finish, the entire process was smooth and stress-free.
My salesperson, Gilbert, was outstanding. He was incredibly helpful, knowledgeable, and worked hard to get my car ready as quickly as possible. I truly appreciated his dedication and commitment to making sure everything was taken care of. Even after the purchase, he followed up with me to ensure all of my questions were answered and that I was completely satisfied.
Wayne in the finance department was also fantastic. He was very knowledgeable, explained everything clearly, and ... Read More Google - Aug 1, 2026
I had an excellent experience purchasing my car from City Volkswagen of Evanston! From start to finish, the entire process was smooth and stress-free.
My salesperson, Gilbert, was outstanding. He was incredibly helpful, knowledgeable, and worked hard to get my car ready as quickly as possible. I truly appreciated his dedication and commitment to making sure everything was taken care of. Even after the purchase, he followed up with me to ensure all of my questions were answered and that I was completely satisfied with the car.
Wayne in the finance department was also fantastic. He was very knowledgeable, explained ... Read More DealerRater - Jul 31, 2026
Randy was incredibly helpful and professional. I am on my second VW lease and am entirely happy with my experience with Randy and VW of Evanston. Thank you!
Mario and Brendan are great. Please see them for any new or used card! Great experience
Always fair and treat us with respect. Have bought several cars here and will continue doing so
Gilbert helped me with my new Tiguan. He was very helpful introducing the features of the car for me and I had a great deal with them in the end. Highly recommend!
Make sure if you come here that you talk to Mario. Knowledgeable, funny, and easygoing. I promise you will not regret it
Love my brand new car. Service here was great. Never felt pressured and I feel very good about my decision and how the whole process went
My experience in working with the staff was excellent and had no issues. Highly recommend to anyone looking for a car.
Kind, courteous, and efficient service. Love the car. Highly recommend these guys to everyone that is looking for a new Volkswagen
Rob and Mario were great to work with. Worked out most of the deal with Rob and then came in and finished everything with Mario. Very smooth process and no shenanigans. Highly approve
The staffs are so nice and friendly . I got the nice experience in service. They give me information that I need to know for the process. Good job
Terrific selection of low mileage, certified VW's...and right in the neighborhood. Narcis is a real pro and was wonderful to work with. Great dealership!
I had a great experience purchasing my Tiguan this week. Randy handled my test drive and stuck with me throughout the process to make sure the deal was done right. He was attentive, communicative, and highly professional throughout the entire visit. If you are looking for a straightforward and helpful car-buying experience, I highly recommend asking for Randy.