Customer Testimonials
Brendan was a pleasure to work with. It was my first time purchasing a vehicle and from the moment we stepped into the dealership we were greeted and taken care of. Brendan was very knowledgeable, professional, and transparent during the whole process and he made purchasing a vehicle easier than I could have imagined. He walked us through everything from start to finish and this was by far our best dealership interaction. We would purchase from this dealership again, and can’t recommend them enough.
Found a great deal on a brand new Volkswagen Taos. Thank you to Mario and his team
Mike Szafraniec was outstanding and made the process seamless; getting my issues resolved and set up loaner car. Super helpful highly recommend!
I had a good experience with Brendan Cowhey was my salesperson, so helpful so kind, he really cares for his clients and their needs. Highly recommended!! Also Alex from the financial services was great too he was explaining to me to top and bottom.. !! Great experience!!
Highly recommended, went in there with a lot of stress trying to find a solution for my old car at the service department but ended up trading for a newer car. Brendan Cowhey was very on point with everything and went the extra mile to make me feel comfortable about that decision! If you get a chance to look for a car this place may be your best option in Evanston!
Had the most positive car buying sales experience I’ve ever had!!! Ian (sales) and Alex (finance) were wonderful to work with and so thoughtful! I can’t recommend this place enough. VWs speak for themselves in my opinion, but where you buy is always a choice! Go here!
Brendan was great and accommodating. He helped us find the right car and get a good deal. He also was helpful in making us comfortable while we waited. Brendan went above and beyond when we left multiple personal items in our trade-in to get them back to us.
Second time working with Mario. Both times a pleasure. He is very easy to work with
We just bought a Tiguan from Gilbert! The minute we met him, we knew that he was Trustworthy, smart, and reliable. He went out of his way to answer all of our questions and make this purchase possible for us. We highly recommend this dealership for their professionalism and customer support. Thank you, Gilbert!
Gilbert helped me purchase a 21’ VW Tiguan this past weekend. He was so understanding and patient with the process. I cannot thank him enough! Truly the best car salesman I’ve ever come across! This guy will have your back for life 🥹
Ricky helped make the process to getting my car easy and was able to get it for me at the price I was looking for.
Had an amazing experience here. Never ran into a more relaxed and laid back environment at a car dealerhsip
Excellent service, Brendan Cowhey was very understanding and helpful, when you have representatives that are willing to go the extra mile to accommodate costumers in a plus
Frank was super helpful with helping me find a used car. I test drove some of their volkswagens, but ultimately decided on a used audi they had in the lot. the dealership helped make sure i was getting the best rates. they detailed everything before i picked it up and the car is great shape. frank made the process seamless and answered any and all of my questions
Mario was very attentive and he followed up with me when I asked him to and we were able to make an amazing deal on a brand new Volkswagen
This was our second time working with Mario and he really worked to get us the best deal possible
I got a brand new Jetta here and I could not be more thankful to Narcis for his help
Ricky was amazing to work with. He has a great personality, He made my car buying experience very easy. He wasn’t too pushy like most salesmen. He worked with me, answered all of my questions and he was very patient. Thank you for helping me purchase my New 2022 Volkswagen Taos!!!!
What an experience! While I wasn't sure about a 3.5 hour drive for just a car, I will gladly do it again to work with Ricky and this group. We were taken care of from start to finish and the Atlas is amazing. I'm very picky about what dealerships I work with and I'm glad to add this one to my list. Thank you for your kindness and help throughout the buying process!
Easy transaction working with Mario. We were in and put of dealership in less than 2 hours
I had a great experience working with Narcis while buying my car. He made the process easy and stress-free by being approachable and patient. He provided all the information I needed, answered my questions thoroughly, and walked me through the car’s features in detail. I appreciated his transparency about the car’s history—it gave me a lot of confidence in my purchase. He was easy to talk to, which made the whole process feel comfortable and natural. Alex was also great in walking me through the final details of my purchase and further helped me to feel comfortable ...
I had a great experience working with Narcis while buying my car. He made the process easy and stress-free by being approachable and patient. He provided all the information I needed, answered my questions thoroughly, and walked me through the car’s features in detail. I appreciated his transparency about the car’s history—it gave me a lot of confidence in my purchase. He was easy to talk to, which made the whole process feel comfortable and natural. Alex was also great in walking me through the final details of my purchase and further helped me to feel comfortable ...
I had a great experience with Mario at City Volkswagon of Evanston. He was friendly, knowledgeable, and helped me find the perfect car without any pressure. Highly recommend working with him!
What an experience! While I wasn't sure about a 3.5 hour drive for just a car, I will gladly do it again to work with Ricky and this group. We were taken care of from start to finish and the Atlas is amazing. I'm very picky about what dealerships I work with and I'm glad to add this one to my list. Thank you for your kindness and help throughout the buying process!
Purchased a used Porsche Panamera 4S from this dealership. Brendan Cowhey was the salesperson and made the buying process easy. I recommend City VW of Evanston and Brendan to anyone looking to buy a new or used vehicle.
I would have reservations about letting anybody else work on my VW. Service has always been top-notch, but my experience with Mike Szafraniec in particular was fantastic during my last maintenance visit. I mostly use my car for long-distance trips, and having confidence in my car's performance during those trips is critical. Thank you for that!
If you go to purchase a Volkswagen, make sure to go see Mario. Don’t waste your time dealing with anyone else. Very easy to work with. Got exactly what I needed and it was no hassle.
Such a great experience with Mario, love my new car!
Brendan, David and Manny were exceptional when I bought my Taos. I'm beyond impressed and so grateful for such a low stress first car buying experience.
We recently leased a car with Ian! He was great. Very informative. Would def recommend him.
I had a great experience with Seth! I came in just for a coolant top-off, but Seth went above and beyond to ensure everything else was in top shape. He not only topped off my coolant, but also my oil and windshield wiper fluid. Seth was efficient, professional, and got me in and out in no time. He truly deserves to be recognized for his outstanding service!
They gave me a great deal on the car I purchased and a fair amount for trade-in. Happy overall
Had an awesome experience here when purchasing my Jetta. Very laid back dealership with a great staff
Mario and Alex were great people to work with. I was discouraged by my financial and credit situation, but those 2 guys showed up and showed out for me and my family. I got a great vehicle at a great deal . Thank you!
Mario is a wonderful salesperson that acknowledges you as a person and not just a sale. Alex the finance guy was also amazing. A great place to buy with remorse.
The guys were the actual best. My first dealership official car purchase was a breeze. Thanks so much Brendan, David and Manny!!!
I had a wonderful experience at this dealership. They were extremely helpful and went out of their way to make the process as easy as possible. The salesperson that I dealt with was Brendan and he was amazing. I hadn't bought a car in many years and he made it a very positive experience. Everyone that I had contact with was helpful knowledgeable and kind. Most definitely this is a place I would recommend to family and friends
My car-buying experience was absolutely amazing! Ian Edmonson and Sam were both fantastic to work with, going above and beyond to make the process smooth and enjoyable. Their professionalism, knowledge, and dedication really stood out. I highly recommend Ian and Sam for anyone looking for an exceptional car-buying experience!”
I recently purchased a Volkswagen Tiguan from City Volkswagen of Evanston, and I cannot recommend this dealership highly enough. From the moment I arrived, the staff went above and beyond to ensure my car-buying experience was smooth, personalized, and enjoyable. Outstanding Customer Service The dealership's staff were not just professional, but genuinely friendly and attentive. They took the time to understand my specific needs and preferences, guiding me through every step of the selection and purchasing process with patience and expertise. Personalized Attention What truly set this experience apart was how the team catered specifically to my requirements. They ...
I recently purchased a Volkswagen Tiguan from City Volkswagen of Evanston, and I cannot recommend this dealership highly enough. From the moment I arrived, the staff went above and beyond to ensure my car-buying experience was smooth, personalized, and enjoyable. Outstanding Customer Service The dealership's staff were not just professional, but genuinely friendly and attentive. They took the time to understand my specific needs and preferences, guiding me through every step of the selection and purchasing process with patience and expertise. Personalized Attention What truly set this experience apart was how the team catered specifically to my requirements. They ...
City VW of Evanston was a stellar dealership to work with. My experience with Ian Edmonson was especially pleasant. He worked with us throughout the whole process to ensure we were getting a vehicle that we loved at a great price. Would definitely recommend coming here.
Amazing buying experience! Very helpful & no pressure. On my 2nd vehicle from them & will return!
Ian and Alex were incredibly helpful throughout the whole process. I highly recommend this dealership!
Highly recommended, excellent customer service, and quality vehicles. Smooth process to buy a new car.
Thank you Gilbert, and Alex in finance, for making this a smooth transaction. We were able to agree to a price that made sense without too much back and forth. This is the second car I have bought from City Volkswagen of Evanston. They put the customer first and are very accommodating.
Brendan, David and Manny were absolutely spectacular getting me into my 2022 Taos, I've never purchased a car from a dealership before and we all know the Horror stories. These guys made my first car purchase painless bliss and I couldn't be more grateful!!! Paperwork was quick (all things considered). Thanks again guys!!!!
This past Saturday was my first time at this car shop, and I was incredibly impressed with the service I received. Mike, who took care of me and my car, was so helpful and professional. He explained in detail what needed to be done, what parts needed to be ordered, and the plan to fix my car once the parts arrived. His clear communication and friendly attitude made the entire experience stress-free. Although it was my first visit to this shop, I’ve known Mike for over 5 years from when he worked at the VW service in downtown Chicago. He ...
Professional and fast. Willing to work with you to make a fair deal. Friendly and knowledgeable. A great experience and Ricky was particularly great!
Ian was truly great. The expierence was quite smooth despite a small internet glitch. Ian kept us focused and we accomplished what we needed to do to get our deal done. He is incredibly knowledgeable about all the vehicles, trims and features. That really helped us make the best decision. Our daughter is rhrilled with her new Tiguan and have decided to go back to City VW of Evanston for another purchase mext month. Tremendous experience.
It was an excellent experience buying a car there! Frank Guevara and Alexander Paszkowski were super helpful and patient. Frank showed me some cars; explain to me all with detail! I recommend them 100%
Excellent service and Frank Guevara and Alexander were great with all Doubts, being super patient and nice! I recommend them 100%
I highly recommend asking for Gilbert if you’re in the market for a new car. Great experience overall!
Just bought a VW Tiguan at City Volkswagen of Evanston. The sales/financing team (Ian and Alex) was knowledgeable, respectful, and great to work with. I will recommend VW Evanston to others who are in the market for a vehicle. Thanks for making the experience a positive one!
Just bought a VW Tiguan at City Volkswagen of Evanston. The sales/financing team (Ian and Alex) was knowledgeable, respectful, and great to work with. I will recommend VW Evanston to others who are in the market for a vehicle. Thanks for making the experience a positive one!
Great experience! Nice to work with and fair deal was provided. Love the new car
Great experience, they gave a fair deal and were very helpful with getting out of my lease. Would recommend 10/10
Great experience!
It was a wonderful experience to meet talented, professional, and helpful car salespeople. Brendan Cowhey was amazing - he did an outstanding job throughout the transaction! The finance team, Sam and Alex, were great! We are so happy with our new Volkswagen! I highly recommend this dealership! Thank you so much!
My husband and I had a great experience buying our new GTI at City VW of Evanston. Our salesman Ian helped us navigate the process in a pressure free environment. He also spent time showing us all of the features of the car, how to access them and even helped us connect our phones to the car! I believe him when he says we can come by anytime with questions and he will help us. I definitely recommend CITY and Ian!
Appreciated the non-pushy sales approach and overall honesty throughout the process from the team here
Excellent experience here both times. I recommend making an appointment but each time I was in and out in under thirty minutes. Really wonderful managing team.
This is our second lease from City Volkswagen. Sam was super easy to work with; we actually were able to negotiate a great deal on a new Atlas from the convenience of our home! Once at the dealership, we worked with Frank to complete the process. Quick, easy and straightforward, we are very happy.
Gilbert Ansah was great to work with and so was the GM Sam. I was in a bad situation with my car that they helped me get out of and into a new car that I love. I’ve been going to this dealership for over 12 years and will continue to come back.
Ian was tremendously helpful. He listened to the features I wanted, and helped me stay within my budget. He found the perfect car that checked all of the boxes. He was very communicative. I would recommend City Volkswagen of Evanston and Ian without hesitation.
Narcis was fantastic to deal with. He was efficient, straightforward, fair, and knowledgeable. The rest of the team was incredibly friendly.
I recently had my car serviced at City Volkswagen of Evanston and it went smoothly. My advisor Mike S explained everything that my car needed. He is honest, helpful and his customer service is beyond amazing. I was thankful for his timely updates and for his thoroughness through my repair process. I will keep returning.
I wanted to take a moment to outline the experience we had with the team at City Volkswagen of Evanston. From working with Sam Lotta who was always responsive to our questions, to Frank Guevara who helped us through the car evaluation to finally working with Alex Paszkowski who guided us all the way through the purchase. The team there went out of their way to answer questions and make us feel comfortable and confident with our purchase We went from Batavia IL to Evanston to buy our car, and would do it again based on our experience... Great team ...
Gilbert was a great salesman, he kept things straightforward and honest. It took a couple pencils to finalize a deal, but I really appreciated his efforts in making fair deal possible. He kept great communication and helped me answer all my questions and concerns.
I had a good experience at City Volkswagen of Evanston! Gilbert was my salesperson, and he made the whole process smooth and enjoyable. He was knowledgeable, patient, and took the time to put a good deal together. Gilbert made sure to answer all my questions and making sure I felt comfortable every step of the way. From the initial test drive to finalizing the sale, everything was handled professionally and efficiently. I highly recommend City Volkswagen of Evanston, especially if you have the chance to work with Gilbert!
We bought a 2025 Atlas last week from City VW in Evanston. Our sales associate, Ian, was easy to talk to, very knowledgeable, and didn’t give us the hard sell on any of their models. I found everyone’s attitude to be calm, helpful and transparent at all times, and that made the purchase of our first three-row vehicle as easy as it could be. Thanks!
One of the best services I've had so far when buying a car, and whit great help Narcis provided me and I deeply thank him for the service he provided
My experience at City Volkswagen of Evanston was second to none. Narcis answered all of my questions and the process was fast and painless. I would highly recommend this dealership!
Great location for new or returning customers ,great sales team they don’t put pressure on you to buy something they give you your space to choose
I bought my first car at this dealership. Narcis was very friendly and helpful. He helped us through the process of getting a new car. Alex Paszkowski was also very friendly and made the signing process sooo easy!
I bought my first car at this dealership. Narcis was very friendly and helpful. He helped us through the process of getting a new car. Alex Paszkowski was also very friendly and made the signing process sooo easy!
Gilbert has been very helpful and kind with me and my friend. He was able to get my buddy in a sweat 2020 Jetta Volkswagen Everyone is friendly you won’t be disappointed if your ready to purchase.
I had a great experience here. I would definitely recommend working with Ian Edmonson. He made the buying process as quick and easy as possible.
We purchased a used VW Taos and had a great experience with Ian. He was friendly, patient, and informative, showing us multiple options available and making sure we were happy with our selection. Highly, highly recommend!
The experience may wife and I had at this dealership was second to none. Too many times have we gone to a dealership and been hit be hidden fees, expenses and mark-ups, not here. I called to validate the price of the vehicle and they were very transparent about the price and fees involved so i would avoid any surprises when arriving. Ricky Espino, was an outstanding salesman and i highly recommend you work with him. He gave me a THOROUGH test drive of the vehicle and he explained everything that went into the price of the vehicle removing any ...
Great service and responsiveness. Ian was very helpful. Thanks!
Went in for service on Halloween. Met a friendly priest and Michael Jackson. Everyone at the service department is awesome. Brought in a coupon that I received in the mail, and they found me a better one.
Excellent service by Ricky Espino. He was very upfront, patient and detailed in the purchase of Taos VW. He treated us like family. There were no gimmicks of a stereotypical car salesman. I would highly recommend VW Evanston and the superb service of Ricky.
Ricky was very helpful and patient with us. We truly appreciated his superb skills as a salesman.
Excellent service by Ricky Espino. He was very upfront, patient and detailed in the purchase of Taos VW. He treated us like family. There were no gimmicks of a stereotypical car salesman. I would highly recommend VW Evanston and the superb service of Ricky.
I got my car by Gilbert Ansah, he takes care of you when you get a car and after. The service team is great as well, they know what they’re talking about and help you with any requests in good timing.
My husband and I worked with Mario, got to see a couple of cars, picked the right one out and worked out all the details with Manny.
Came and test drove car with my son. Fastest car buying experience I have had.
Had a great experience with Ian and the rest of the City VW staff. Helped me to sort through all of the options with Leasing vs Financing til I could find the right option for me. Would strongly recommend!
Mario was a very cool guy to work with. He was very straightforward and honest throughout the process
After visiting several dealerships and having poor experiences, I finally found the right place at City Volkswagen of Evanston with Gilbert A. He provided an exceptional experience—no pressure, just honest and attentive service. Gilbert took the time to answer all my questions, and after test-driving two Jettas—one automatic and one stick shift—we found the perfect vehicle. The finance manager, Alex P., was also outstanding and made the process smooth and efficient. If you’re looking for a hassle-free car-buying experience, ask for Gilbert. Highly recommend!
This place was great! Mario and the rest of the team made this one of the easiest buys I've ever had. Thanks
Very nice people to work with and they have a good service department that will take care of you.
Ricky was amazing to work with. Great personality, knowledgeable and an all around pleasure to deal with. Buying a car isn’t my favorite thing to do and Ricky actually made it enjoyable. Highly recommend him!
Ricky Espino was amazing to work with. Great personality, knowledgeable and an all around pleasure to deal with. Buying a car isn’t my favorite thing to do and Ricky actually made it enjoyable. Highly recommend him!
Mario helped my wife and I get into the exact car we wanted. He was honest, easy to work with and made sure everything that was promised was completed. Excellent job
Gilbert and Sam were incredible to work with! No games or xx, just easy and straight forward and did everything they could to make sure I drove off with my dream car! Can’t thank them enough!
We had a fantastic experience with Narcis at City Volkswagen of Evanston! His dedication and expertise clearly made a lasting impression. It is without hesitation that we look forward to returning for our next vehicle purchase. Working with Narcis was a positive experience and someone that we highly trust and respect!
Checked out a few cars and dealerships, but this was the best car and best service that I received