Customer Testimonials
I had a great experience buying a new car with Josiah. From the start, he focused entirely on making sure we had all the information we needed to make the right decision, with zero pushiness or pressure to close a deal. He was extremely accommodating when scheduling appointments and consistently stayed on top of every question we had. Even a full week after the purchase, Josiah has continued to follow up diligently and connect us with the right team members for more in-depth questions. It’s clear that he genuinely values building long-term relationships with his customers. I would enthusiastically ... Read More DealerRater - Aug 15, 2026
We had a great experience working with Gilbert Ansah. He was friendly, professional, patient, and very helpful throughout the entire process. He took the time to understand our situation and budget, answered all of our questions, and made everything as smooth and comfortable as possible. We never felt pressured or rushed.
We truly appreciate his honesty, communication, and effort in helping us find the right vehicle and work out a deal that fit our needs. Buying a car can be stressful, but Gilbert made the experience easy and enjoyable.
If you’re looking for someone who genuinely cares about his ... Read More Google - Aug 15, 2026
I stopped by there on Saturday morning and wanted to trade in and buy a new atlas cross sport Everybody was very polite very professional very much knowledgeable. Frank and Ziggy go through lotta hoops to get me the price I wanted and we did it so I’m very satisfied and I would recommend this dealer for my friends
I just wanted to shout out the awesome staff at City VW, Evanston. In particular, Sam, Marcus Ian & Gilbert. My son leased a 2026 VW Jetta back in the beginning of May, 2026, getting a fantastic deal. Unfortunately, on July 7, 2026, his car was T-Boned and shortly thereafter totaled. The excellent staff worked with me and my son, (especially Sam), and even though he lost a lot of money on the first Jetta as the paid off balance was less than the total payoff, Sam was ultimately able to get us a deal that would work, with some creative financing. Overall, we ... Read More Google - Aug 11, 2026
Easy staff to work with. Very happy with the service provided and mainly with the car that I purchased
A+ Experience at City Volkswagen of Evanston!
I recently purchased my new Golf GTI from City Volkswagen of Evanston, and the entire experience was exceptional.
Frank Guevara was wonderful to work with, personable, knowledgeable, informative, and, most importantly, never pushy. He made the whole buying process comfortable and enjoyable.
I was also very impressed with Sam, the General Sales Manager. I had a vintage Corvette to trade, and Sam took the time to do the research necessary to give me a fair and thoughtful offer. I truly appreciated the extra effort he put into valuing a unique vehicle rather than ... Read More Google - Aug 11, 2026
A+ Experience at City Volkswagen of Evanston!
I recently purchased my new Golf GTI from City Volkswagen of Evanston, and the entire experience was exceptional.
Frank Guevara was wonderful to work with—personable, knowledgeable, informative, and, most importantly, never pushy. He made the whole buying process comfortable and enjoyable.
I was also very impressed with Sam, the General Sales Manager. I had a vintage Corvette to trade, and Sam took the time to do the research necessary to give me a fair and thoughtful offer. I truly appreciated the extra effort he put into valuing a unique vehicle rather than ... Read More DealerRater - Aug 10, 2026
Frank was amazing to my family and I when buying my first car! We had a bad first experience at a different dealership, and Frank made the process nothing short but amazing. He was incredibly helpful and adaptive when I wanted to check out a different vehicle. He answered all my questions and made sure everything was exactly how we wanted it. I highly recommend you ask for Frank the next time you visit this dealership. He was amazing!
Our experience at this Volkswagen was excellent. Josiah was our salesman and he made everything very clear and smooth. He was very patient while showing us a variety of cars, let us test drive multiple cars, and explained how every car worked and what came with each car. We really appreciated his help and guidance!
Josiah was incredibly helpful in my search for a car this weekend. He answered all of my questions and made sure everything was ready for me.
Amazing staff! Super knowledgeable & supportive when making a decision. The team walked us through every step of the way leaving us feeling comfortable & confident in our purchase!
No high pressure tactics. Simple and easy negotiation. Highly recommend for anyone that is looking for a new Volkswagen
Randy was extremely easy to talk with. He has a wealth of knowledge about VW cars. He went above and beyond our expectations!! He answered any and all of our questions and concerns! He was very personable and genuine. He got to know us as well as our needs!! We will definitely recommend Randy as well as the dealership. Our interactions with the rest of the team were seamless as well!! Great job Randy!!
I had an excellent experience purchasing my car from City Volkswagen of Evanston! From start to finish, the entire process was smooth and stress-free.
My salesperson, Gilbert, was outstanding. He was incredibly helpful, knowledgeable, and worked hard to get my car ready as quickly as possible. I truly appreciated his dedication and commitment to making sure everything was taken care of. Even after the purchase, he followed up with me to ensure all of my questions were answered and that I was completely satisfied.
Wayne in the finance department was also fantastic. He was very knowledgeable, explained everything clearly, and ... Read More Google - Aug 1, 2026
I had an excellent experience purchasing my car from City Volkswagen of Evanston! From start to finish, the entire process was smooth and stress-free.
My salesperson, Gilbert, was outstanding. He was incredibly helpful, knowledgeable, and worked hard to get my car ready as quickly as possible. I truly appreciated his dedication and commitment to making sure everything was taken care of. Even after the purchase, he followed up with me to ensure all of my questions were answered and that I was completely satisfied with the car.
Wayne in the finance department was also fantastic. He was very knowledgeable, explained ... Read More DealerRater - Jul 31, 2026
Randy was incredibly helpful and professional. I am on my second VW lease and am entirely happy with my experience with Randy and VW of Evanston. Thank you!
Mario and Brendan are great. Please see them for any new or used card! Great experience
Always fair and treat us with respect. Have bought several cars here and will continue doing so
Gilbert helped me with my new Tiguan. He was very helpful introducing the features of the car for me and I had a great deal with them in the end. Highly recommend!
Make sure if you come here that you talk to Mario. Knowledgeable, funny, and easygoing. I promise you will not regret it
Love my brand new car. Service here was great. Never felt pressured and I feel very good about my decision and how the whole process went
My experience in working with the staff was excellent and had no issues. Highly recommend to anyone looking for a car.
Kind, courteous, and efficient service. Love the car. Highly recommend these guys to everyone that is looking for a new Volkswagen
Rob and Mario were great to work with. Worked out most of the deal with Rob and then came in and finished everything with Mario. Very smooth process and no shenanigans. Highly approve
The staffs are so nice and friendly . I got the nice experience in service. They give me information that I need to know for the process. Good job
Terrific selection of low mileage, certified VW's...and right in the neighborhood. Narcis is a real pro and was wonderful to work with. Great dealership!
I had a great experience purchasing my Tiguan this week. Randy handled my test drive and stuck with me throughout the process to make sure the deal was done right. He was attentive, communicative, and highly professional throughout the entire visit. If you are looking for a straightforward and helpful car-buying experience, I highly recommend asking for Randy.
If anyone is looking for a car, I would recommend Randy and City VW of Evanston. Randy was extremely patient and very helpful in helping me choose my next new car. It felt like I wasn't working with a sales person, but having a friend help me choose my next car. Ask for Randy, you will not be disappointed. Also Wayne was amazing and provided very helpful recommendations and advice.
Great selection of vehicles. Working with Mario made everything seamless. From beginning to end, the sales interaction was easy. This is my second time purchasing at this location and will do it again.
Great selection of cars and high quality service. Loving the car we got and plan on being back here for the next one
It was a great experience. I hightly recomened this dealership. Very professional.
Had a really great experience here! Service was great and I was able to get my lease signed and drive the car home in under an hour
Great dealership and Frank Guevara is fun to work with and very knowledgeable! Love my new jetta!
Professional And listen to what I wanted was not pushy and was very appropriate and down to earth
Very helpful dealership that really cares about your experience! They want you to feel good about your purchase and do not engage in some of the higher pressure tactics I have experienced at other dealerships. Frank Guevara is fun to work with and very knowledgeable. I highly recommend this dealership!
Frank was great! He made it easy to ask questions and come to my own decisions.
Friendly, dedicated staff who made purchasing my car a breeze. They were appreciative of my time and sent me videos of the vehicle I was interested in before I’d had to travel an hour to see it in person which I really appreciated.
I had a great experience at City Volkswagen of Evanston. Frank made the whole process smooth and stress free. He was easy to talk to, answered all my questions, and never made me feel pressured. We had some great conversations and built a genuine connection, which made buying my car even better. I definitely recommend this dealership, and if you go, ask for Frank!
Friendliest staff and quick service!!!
Special thanks to Narcis
My experience was exceptional from the start. I took my car in for service and was given great service. When I returned to pick up my vehicle the sales team had identified my lease ending soon and reached out to talk about options. I ended up leaving with a new vehicle. My consultant, Josiah, took so much time showing me vehicle options and how to use all of the features. He spent time listening to and answering all of my questions. The sales and finance team were also incredible, making the process smooth, easy and relatively quick.
Josiah and Owen provided really great service when I came in very urgently to buy my 2025 Taos. They made the process smooth and were enjoyable to sit with for so many hours. Thanks so much to City Volkswagen of Evanston and Josiah. Also Marcus in sales was really nice (as nice as a sales person can be).
I had a great experience working with Randy and the entire team at City Volkswagen of Evanston, and I would absolutely recommend them. Buying a car can be stressful, and as a woman, it isn’t always the most comfortable or enjoyable experience. They made the entire process feel straightforward and respectful from start to finish.
Randy and the team were incredibly patient, answered all of my questions without any pressure, and were genuinely helpful throughout the process. I never felt rushed or talked down to, and I always felt like they were focused on helping me find the right ... Read More DealerRater - Jul 18, 2026
Josiah was fantastic to work with at City Volkswagen of Evanston. He was responsive, transparent, patient, and genuinely worked hard to help us reach a deal that made sense. He made the process easy, answered every question, and never made us feel pressured. We highly recommend asking for Josiah if you’re shopping for a vehicle.
I recently bought a Certified Pre-Owned VW Atlas at City Volkswagen of Evanston and had an amazing experience. A huge thank you to Narcis Agic for helping me choose the perfect car and getting the paperwork done so quickly!
I recently bought a Certified Pre-Owned VW Atlas at City Volkswagen of Evanston and had an amazing experience. A huge thank you to Narcis Agic for helping me choose the perfect car and getting the paperwork done so quickly!
For me it is truly impressive that an owner such as Anthony would step in to take charge and work out a deal that led to me purchasing a vehicle. Will definitely recommend to friends and family and will be back for service!
I’ve wrote a previous 5 star review for this dealer and I’m going to write another because of how exceptional their customer service is. Both Bill and Seth have done their best to ensure the maintenance on my vehicle has been done properly and in a timely manner. Sam the sales manager is extremely helpful as ... Read More DealerRater - Jul 14, 2026
I purchased a Tiguan from here a few months ago and was helped out by Frank G. He gave all the relevant info I needed to help make my decision and I've been very pleased with my purchase. If you visit this location make sure to ask for Frank.
I leased another vehicle from Narcis this weekend. The VW dealership in Evanston has changed owners in the past 20+ years but I've been dealing his Narcis for most of this time. After buying several cars he suggested that I start leasing, which I did 3 years ago. I got an incentive letter for new purchase/lease options from VW earlier in the year so I phone Narcis to determine the best course of action going forward. Narcis advised me to wait until the summer/fall in order to get a better deal. And he was right. I got an email ... Read More Google - Jul 13, 2026
My wife and I had a great experience at this dealer. Everyone was really nice and professional. Also, a big thank you to Gilbert Ansah!! Gilbert is so friendly and knowledgeable! The process went smoothly. We have no complaints. Gilbert is by far the best car sales consultant I have ever worked with!
Was super helpful and patient, Josiah helped us so much and made us feel comfortable!
We worked with Josiah, who was attentive, joyful and very helpful in making the purchase. We helped us troubleshoot some of the sophisticated tech that came with our Jetta and even put a BIG red bow on our car hood for us to celebrate our purchase. And of course took the pictures so we could let our family know the good news that Mom and Dad just got a sweet Jetta with a sunroof! Thanks Josiah!
Randy was extremely helpful with all the questions we had. You could tell he genuinely cared about getting us into the right car at the right price.
Narcis was great! Answered questions quickly and made a nice deal. Great experience. Ian was heat too
Great customer service & Josiah did a great job explaining the app, phone etc with us! Josiah was super patient, knowledgeable & very nice to work with!
Thank you Gilbert for being very patient with me during the journey of choosing and leasing my Tiguan. I will definitely recommend you for anyone looking to purchase a VW. Even though the process takes quite some time (lol), everyone was very accommodating and helpful. Thank you and City VW of Evanston for everything. Wendell
Josiah was great, no complaints about him - there were some hospitality gaps I thought could've been filled.
Mario is great. Bought a car from him and he even managed to keep it at the dealership for an additional couple of days until I figured out parking situation. Great service
My experience with Josiah was great from begining to end. He was very upfront with all the questions I had asked and was very honest. What ever I asked he was willing to find the information to provide for me. I purchased a great vehicle for my son and would definitely recommend this delearship. They even stayed open later to seal the deal! Everyone involved throughout the whole process was great! All hands on deck!
Fantastic service provided by everyone at this dealership. Happy with my car and the overall deal
When you go here make sure you go and see Rob and Mario. They will take care of you from start to finish.
Randy was super helpful. He was very knowledgeable and I genuinely enjoyed the experience that I had with him
Worked with Ian and Mario. They were very patient with us as we took our time making a decision. Glad that everything worked out in the end
Worked with me and helped me in any way possible to achieve my goal. You could tell they truly care about customers
New to the area. These guys are great. So happy we chose this dealership for all our VW needs
Very happy with my deal and the way the whole staff treated me here. Will be back again
Good music good vibes. Happy with the deal I received and the way I was treated
I love coming here because it is an easy transition and they are quick and efficient
knowledgeable, professional, and never pushy, which made the entire experience much more enjoyable. While buying a car is rarely a quick or fun process, the team did their best to keep everything moving efficiently. Josiah kept us informed every step of the way, letting us know what was happening, how long each step would take, and what to expect next. His communication and transparency made a big difference. I highly recommend both Josiah and this dealership to anyone looking for a great car-buying experience!
As long as I am buying cars and Mario is in the industry, I will continue to buy from him. Funny, caring, kind and honest. He is hands down the best!
Wonderful team to work with. They are honest and very good at what they do, very happy with my purchase
This is my fourth time getting a vehicle at this dealership. They’re kind and helpful. Randy spent a ton of time with me, got to know my familiy’s needs and showed me the features on the car. Then took the time to help move a lot of junk from my old car to my new. Appreciated it all!
Kind, efficient, and well organized. What more to say about Mario and his staff here at City. Very happy with my purchase
We have not bought a car here or ever been serviced previously, but when our check engine light came on while we were up in the area, we came without notice and Seth in service immediately greeted us, met with us about our issues, and got our car straight to service. Eddie was our technician and kept us updated throughout the day with the progress on our car and was even able to get our car service finished within 5 hours of us coming. Matt checked us out and was also super friendly with the final process. Great service department and ... Read More Google - Jun 16, 2026
Gilbert was absolutely amazing throughout my car-buying experience! He was very knowledgeable, professional, and provided true red-carpet service from start to finish. He took the time to answer all of my questions, made sure I understood every step of the process, and made the entire purchase feel easy and stress-free.
I never felt pressured, and his customer service exceeded my expectations. If you’re looking for someone who genuinely cares about his clients and goes above and beyond, I highly recommend Gilbert. I would refer him to anyone looking to purchase a vehicle. Thank you for making this such a ... Read More Google - Jun 16, 2026
Randy was very helpful. We were able to get what we need and he made the whole process easy
Randy at City Volkswagen of Evanston made my experience genuinely outstanding. Friendly, no pressure, and completely transparent from start to finish- exactly what car buying should feel like. The entire team backs him up with the same professionalism. Highly recommend Randy and City VW of Evanston to anyone in the market for a vehicle!
No pressure selling, extremely knowledgeable about the vehicles and immaculate customer service! Yes, yes, yes. Best car buying experience I’ve ever had. Thank you Narcis.
I had a great experience at Volkswagen! The dealership itself was so cute and welcoming, with a collection of classic Volkswagen cars on display that gave the place a lot of character. The atmosphere was vibrant, the music was great, and the whole experience felt relaxed and enjoyable.
A special thank you to Randy, who was wonderful to work with. He genuinely took the time to help me find a deal that worked for me and never made me feel pressured. His patience, professionalism, and willingness to go the extra mile made the car-buying process much easier.
If you’re ... Read More DealerRater - Jun 11, 2026
They put in the effort to earn my business, and when I got a flat three days after buying the car (b/c of road debris), they replaced the tire free of charge--great customer service.
The service was great overall. Randy is a great salesman but greater guy overall. The car is in impeccable position! I recommend Randy to everyone looking to buy a car.
Fantastic customer service from Gilbert and the team at City Volkswagen of Evanston. I’ve now leased 3 vehicles with Gilbert and the experience just keeps getting better. This time he had even picked out a vehicle that he thought we might like prior to our arrival. It was very thoughtful. He expertly explained the process to us and worked to get us the best deal possible.
Knowledgeable. Professional and covered everything in a great fashion. Provided answers to all our questions
My husband and I walked in VW Evanston and walked out with a new, 2026 Atlas! We were very happy with the entire purchase process, including the help from Randy.
I love coming here for sales and service. Both are run well and have a good system going.
Second time working with Mario within the last couple of years. Hands down best two car buying experiences I have had in my life
Second time buying with Gilbert Ansah at city VW of Evanston. He is simply the best. Go see him for your next car or SUV
Great experience at Scala VW. The team was friendly, straightforward, and easy to work with. No pressure, no games—just honest communication and a smooth buying process. They answered all my questions and made everything simple from start to finish. Really happy with my vehicle and the overall experience. Would definitely recommend them to anyone looking for a Volkswagen in the Evanston area.
Called in advance to look at 3 cars. They had them ready. I picked the one I like and it was a very smooth process. Great job
Randy and the management team made trading in my vehicle a pleasant one. I am satisfied with the vehicle and the financing.
Kind, honest and very respective of time. I highly recommend coming here and working with Mario
The kindness from Mario and his efficiency has been tremendously appreciated! I highly recommend to all that they go to City VW of Evanston for a valuable experience.
Nice to work with a dealership that is upfront and honest. Awesome job gentlemen, keep up the great work
Rob and Mario were both great to work with. They truly are masters at their craft.
Everyone was kind and professional. The car was as advertised and we enjoyed the bargaining experience. The guy who did the paperwork was clear and helpful.
Mario was helpful prior to coming in, during the visit, and even after the sale was complete. If you come here, make sure to ask to work with him.
Excellent service provided by Mario and Narcis. This was my first car and I could not be happier with it
They were completely ready for me. On time and very efficient with the whole process. Strongly suggest working with these guys