Customer Testimonials
My experience with Josiah was great from begining to end. He was very upfront with all the questions I had asked and was very honest. What ever I asked he was willing to find the information to provide for me. I purchased a great vehicle for my son and would definitely recommend this delearship. They even stayed open later to seal the deal! Everyone involved throughout the whole process was great! All hands on deck!
Fantastic service provided by everyone at this dealership. Happy with my car and the overall deal
When you go here make sure you go and see Rob and Mario. They will take care of you from start to finish.
Randy was super helpful. He was very knowledgeable and I genuinely enjoyed the experience that I had with him
Worked with Ian and Mario. They were very patient with us as we took our time making a decision. Glad that everything worked out in the end
Worked with me and helped me in any way possible to achieve my goal. You could tell they truly care about customers
New to the area. These guys are great. So happy we chose this dealership for all our VW needs
Very happy with my deal and the way the whole staff treated me here. Will be back again
Good music good vibes. Happy with the deal I received and the way I was treated
I love coming here because it is an easy transition and they are quick and efficient
knowledgeable, professional, and never pushy, which made the entire experience much more enjoyable. While buying a car is rarely a quick or fun process, the team did their best to keep everything moving efficiently. Josiah kept us informed every step of the way, letting us know what was happening, how long each step would take, and what to expect next. His communication and transparency made a big difference. I highly recommend both Josiah and this dealership to anyone looking for a great car-buying experience!
As long as I am buying cars and Mario is in the industry, I will continue to buy from him. Funny, caring, kind and honest. He is hands down the best!
Wonderful team to work with. They are honest and very good at what they do, very happy with my purchase
This is my fourth time getting a vehicle at this dealership. They’re kind and helpful. Randy spent a ton of time with me, got to know my familiy’s needs and showed me the features on the car. Then took the time to help move a lot of junk from my old car to my new. Appreciated it all!
Kind, efficient, and well organized. What more to say about Mario and his staff here at City. Very happy with my purchase
We have not bought a car here or ever been serviced previously, but when our check engine light came on while we were up in the area, we came without notice and Seth in service immediately greeted us, met with us about our issues, and got our car straight to service. Eddie was our technician and kept us updated throughout the day with the progress on our car and was even able to get our car service finished within 5 hours of us coming. Matt checked us out and was also super friendly with the final process. Great service department and ... Read More Google - Jun 16, 2026
Gilbert was absolutely amazing throughout my car-buying experience! He was very knowledgeable, professional, and provided true red-carpet service from start to finish. He took the time to answer all of my questions, made sure I understood every step of the process, and made the entire purchase feel easy and stress-free.
I never felt pressured, and his customer service exceeded my expectations. If you’re looking for someone who genuinely cares about his clients and goes above and beyond, I highly recommend Gilbert. I would refer him to anyone looking to purchase a vehicle. Thank you for making this such a ... Read More Google - Jun 16, 2026
Randy was very helpful. We were able to get what we need and he made the whole process easy
Randy at City Volkswagen of Evanston made my experience genuinely outstanding. Friendly, no pressure, and completely transparent from start to finish- exactly what car buying should feel like. The entire team backs him up with the same professionalism. Highly recommend Randy and City VW of Evanston to anyone in the market for a vehicle!
No pressure selling, extremely knowledgeable about the vehicles and immaculate customer service! Yes, yes, yes. Best car buying experience I’ve ever had. Thank you Narcis.
I had a great experience at Volkswagen! The dealership itself was so cute and welcoming, with a collection of classic Volkswagen cars on display that gave the place a lot of character. The atmosphere was vibrant, the music was great, and the whole experience felt relaxed and enjoyable.
A special thank you to Randy, who was wonderful to work with. He genuinely took the time to help me find a deal that worked for me and never made me feel pressured. His patience, professionalism, and willingness to go the extra mile made the car-buying process much easier.
If you’re ... Read More DealerRater - Jun 11, 2026
They put in the effort to earn my business, and when I got a flat three days after buying the car (b/c of road debris), they replaced the tire free of charge--great customer service.
The service was great overall. Randy is a great salesman but greater guy overall. The car is in impeccable position! I recommend Randy to everyone looking to buy a car.
Fantastic customer service from Gilbert and the team at City Volkswagen of Evanston. I’ve now leased 3 vehicles with Gilbert and the experience just keeps getting better. This time he had even picked out a vehicle that he thought we might like prior to our arrival. It was very thoughtful. He expertly explained the process to us and worked to get us the best deal possible.
Knowledgeable. Professional and covered everything in a great fashion. Provided answers to all our questions
My husband and I walked in VW Evanston and walked out with a new, 2026 Atlas! We were very happy with the entire purchase process, including the help from Randy.
I love coming here for sales and service. Both are run well and have a good system going.
Second time working with Mario within the last couple of years. Hands down best two car buying experiences I have had in my life
Second time buying with Gilbert Ansah at city VW of Evanston. He is simply the best. Go see him for your next car or SUV
Great experience at Scala VW. The team was friendly, straightforward, and easy to work with. No pressure, no games—just honest communication and a smooth buying process. They answered all my questions and made everything simple from start to finish. Really happy with my vehicle and the overall experience. Would definitely recommend them to anyone looking for a Volkswagen in the Evanston area.
Called in advance to look at 3 cars. They had them ready. I picked the one I like and it was a very smooth process. Great job
Randy and the management team made trading in my vehicle a pleasant one. I am satisfied with the vehicle and the financing.
Kind, honest and very respective of time. I highly recommend coming here and working with Mario
The kindness from Mario and his efficiency has been tremendously appreciated! I highly recommend to all that they go to City VW of Evanston for a valuable experience.
Nice to work with a dealership that is upfront and honest. Awesome job gentlemen, keep up the great work
Rob and Mario were both great to work with. They truly are masters at their craft.
Everyone was kind and professional. The car was as advertised and we enjoyed the bargaining experience. The guy who did the paperwork was clear and helpful.
Mario was helpful prior to coming in, during the visit, and even after the sale was complete. If you come here, make sure to ask to work with him.
Excellent service provided by Mario and Narcis. This was my first car and I could not be happier with it
They were completely ready for me. On time and very efficient with the whole process. Strongly suggest working with these guys
Narcis Agic is my salesman for all five VW cars and is simply the best!
Great selection and staff. Very happy with my purchase. Will be back for service and future sales!
My salesmen was Gilbert Ansah who was very helpful throughout the process, Everything was thoroughly explained and I didn't feel pressured into anything, City Volkswagen of Evanston is cert6ainlky the best dealership out there to do business with
I cannot recommend Narsic and Mario enough I had a phenomenal experience by my car
Im absolutely in love with the car I got. I had a great experience here and I am so glad I made the trip
Great customer service from Josiah and his eagerness to assist. Cheerful and positive. Did not rush the process.
Very nice people to work with. Could not have asked for better service. Highly recommend
I had a great experience buying my car here. Frank was friendly, professional, and incredibly helpful, making sure I had all the information I needed. Rob, the manager, helped ensure I got a great deal and felt comfortable throughout the entire process. Everything went smooth and pretty quick. I really like my CPO Tiguan and would recommend this dealership to anyone looking for a new or used car. They have great deals and special offerings each month!
Great car buying experience, I appreciate the speedy process and knowledgeable employees, I would highly recommend.
I enjoyed my experience purchasing my Tiguan R-Line at Volkswagen of Evanston. Narcis was very helpful during my purchase. He's very knowledgeable and a great salesman. My family and I have purchased other VWs from Narcis in the past, and we have always had a great experience.
I enjoyed my experience purchasing my new 2026 Tiguan R-Line at Volkswagen of Evanston. Narcis was very helpful during my purchase. He's very knowledgeable and a great salesman. My family and I have purchased other VWs from Narcis in the past, and we have always had a great experience.
The team of Josiah, Frank, and Marcus at VW Evanston were attentive and helpful throughout the entire process. Worked with a tricky schedule of mine through purchase and delivery - and even remembered where I had been traveling!
I had such a great experience working with this dealership! As a first-time car buyer, I was nervous about making such a big purchase, but the team made the whole process feel so much easier. Randy was especially great; he stepped in right away, helped me through every step, and was kind, patient, and thorough in explaining everything to me. I really appreciated how adaptable and supportive everyone was throughout the process. They made sure I felt comfortable, informed, and taken care of from start to finish. I’m so grateful for their help and would definitely recommend them to ... Read More DealerRater - May 15, 2026
What an amazing team they have there! Everyone and i mean everyone there was super helpful and got me exactly what i wanted. I learned very valuable information thanks to their patience and excellent customer service. Josiah was awesome and very professional! Glad I stopped by and got an upgrade! Thanks to the whole team!
Josh Kemper and Frank Guevara were both so patient and a pleasure to work with.
I had a great experience working with City VW in Evanston. The team listens to.your needs and concerns, while helping through the sales process. Josh Kemper and Frank Guevara are awesome!
My Family and I have purchased 11 Cars from Volkswagen of Evanston. Why? because the cars are superior and our Salesperson, Narcis Agic is the most knowledgable, honest, energetic, and kind salesman we have ever worked with. His attention to our wants and needs is always "spot on" and makes the entire process of purchasing a car a joyful experience. He immediately puts you at ease, listens to the client (me) and and shows me exactly what I'm looking for and why that particular car fits my needs. I truly appreciate his honesty, something you rarely find in ... Read More DealerRater - May 13, 2026
I enjoyed my experience at city Volkswagen & working with Josh, our dealer, and the rest of the crew. I got the pre-certified.car I was looking for a fair price.
I had a great experience working with Narcis at City Volkswagen of Evanston! He was incredibly helpful, patient, and easy to work with throughout the entire process. I was interested in a 2026 Tiguan, and he took the time during our test drive to thoroughly walk me through all of the features without ever making me feel rushed.
Narcis stayed in consistent communication and made the whole experience seamless. The team at City Volkswagen of Evanston was also very efficient in helping me find the exact Tiguan I wanted, down to the trim level, features, and color.
I would highly recommend ... Read More Google - May 10, 2026
I had a great experience working with Narcis at City Volkswagen of Evanston. He was incredibly helpful, patient, and easy to work with throughout the entire process. I was interested in a 2026 Tiguan, and he took the time during our test drive to thoroughly walk me through all of the features without ever making me feel rushed.
Narcis stayed in consistent communication and made the whole experience seamless. The team at City Volkswagen of Evanston was also very efficient in helping me find the exact Tiguan I wanted, down to the trim level, features, and color.
I would highly recommend ... Read More DealerRater - May 10, 2026
Josiah was great but finance was a little bit of a struggle. Overall good experience
Excellent service from Gilbert and the whole team. Wasn’t expecting to lease a new car on the day I visited but they worked with me and we got to a great deal. Even helped me get my IPASS transponder back when I forgot it in the old car I traded in. Thank you!
I had a great experience making my second vehicle purchase at City Volkswagen of Evanston.
Helpful, energetic and always willing to go the extra mile. I had a new car from sending an enquiry email to driving away in less than 24 hours. Incredible
The experience was good and everything was handled in a professional manner. Thank you to Josh and the team.
Solid spot. Super friendly. Frank and Gilbert are pro. I recommend visiting them.
I recently purchased a brand new 2026 Golf R from City VW of Evanston, and I had an outstanding experience. Randy Petcov my sales guy, and his Manager Ian Edmonson were absolutely amazing throughout the entire process. They both showed professionalism and expertise were evident, and he guided me seamlessly from start to finish. Not only did I get a fantastic deal, but his service was truly exceptional. If you're in the market for a VW, I highly recommend reaching out to Randy and Ian at VW of Evanston– you won't be disappointed
I recently purchased a brand new 2026 Golf R from City VW of Evanston, and I had an outstanding experience. Randy, my sales guy, was absolutely amazing throughout the entire process. His professionalism and expertise were evident, and he guided me seamlessly from start to finish. Not only did I get a fantastic deal, but his service was truly exceptional. If you're in the market for a VW, I highly recommend reaching out to Randy at VW of Evanston– you won't be disappointed
Great service, communiation, and nice people. Highly recommend coming to this dealership, very approachable sales employees.
Narcis was a breath of fresh air to work with. He is a true VW enthusiast and I found it very easy to work with him
Love my new car. Special thanks to Narcis who walked me through all the available options before I could find the exact car that I wanted.
I enjoyed the non-pushy approach by salesperson. He was very patient with me as I took some time making a decision.
Dealership is great. Mario does his job very well and communicated with me throughout day as I went to get loan with my bank. 5 stars 👍
Good experience with used car purchase. Easy communication and no pressure. Would consider another purchase from this dealership in the future.
Today I had the pleasure of working with the team at City Vw of Evanston. Randy was my sales person and he did a fantastic job of making sure that we got the right vehicle. The whole team went above and beyond to make the whole process as transparent, stress-free, and simple as possible. Randy even drove to my office to pick me up for the test drive! When it comes time to purchase my next vehicle (an Arteon), I’m driving the ~200 miles to come back to City VW to work with Randy and the team.
These guys always provide great service. Very easy to work with and sell great product
Our salesman Josh Kemper was an absolute pleasure to work with. Professional and friendly. They were great to do business with.
Got a great deal on a brand new Tiguan and a fair number on my trade in. Definitely worth coming here
I worked with Mario in sales. He was great during the buying process and stayed true to his word, helping out even after the sale!
Did not intend on buying a VW but Mario took care of me and truly worked his magic to make me a great deal
Came in and worked with Mario in sales. He guided me through the whole sales process and made sure I was aware of all the next steps. Great car buying experience.
Worked with Mario over the years and he never disappoints. Truly a great salesman and an even better person
I couldn’t have asked for a better car buying experience! I arrived at the dealership about a half hour before closing because I saw the Atlas that I had been looking for and didn’t want to wait on it. At no point did Randy make me feel rushed or pressured. He was helpful, friendly and very patient throughout the entire process. Thank you so much!
Very knowledgeable and very accommodating and helping and making the presses smooth and very easy
Josh was attentive and helpful. Wanted my experience to be streamlined and simple. Nice to work with.
Josiah, Fae and the team at City VW made our transaction super straightforward and low stress. We got a great deal on the Tiguan R-Line and absolutely love it. We’ve recommended folks here and they’ve had a great experience too.
One of the best experiences in buying a car. I had a good idea of what I was looking for made the choices online, the vehicles I was interested in were there and available for a test drive. Everyone was very pleasant and informative in guiding me through the process.
Clean delaership, friendly staff. Never did we feel pressured and that’s what I enjoyed most about my experience here
The team at City Volkswagen of Evanston was friendly and helpful. They made themselves available over multiple visits and helped me find a vehicle that worked for me.
Had a really great experience with Randy helping us navigate the process. He was patient, kept us informed and generally made things easy from start to finish!
Randy was extremely helpful in selling a used Tesla - knowledgeable and professional about the vehicle. Would recommend to family and friends.
Second time working with Mario. This experience was as good as the first, if not better. Very happy with the car!
We had an amazing experience with City Volkswagen of Evanston! The team was extremely responsive, customer friendly, and moved us through the lease process quickly. Ian and Wayne made it all happen, and we are grateful to have had the opportunity to work with them. I recommend this dealership given our positive experience and I personally look forward to working with the team again when our lease expires.
Pleasant experience working with Mario and his team. Grateful for their honesty and speed in the transaction
They had a good inventory of cars and Josiah was very helpful throughout the process
Highly recommended - Narcis was very pleasant to deal with. He was knowledgeable and transparent. Great to work with, no hassle.
Highly recommended - Josh was very knowledgeable about the vehicle. Great to work with, No pressure
I had a great experience purchasing my car, thanks to Narcis. From start to finish, communication was timely, clear, and incredibly helpful. He made the entire process feel smooth and stress-free, which I really appreciated. What stood out most was the support even after the purchase. Narcis followed up, answered questions promptly, and made sure everything was taken care of. That level of service goes a long way and definitely sets this experience apart. Highly recommend working with Narcis if you’re looking for a knowledgeable and reliable sales agent!