We had an exceptional experience from the moment we walked into the dealership to the moment we drove away in our new vehicle. The entire process was smooth, comfortable, and genuinely enjoyable, and a huge part of that was because of Randy. Randy was incredibly kind, patient, knowledgeable, and professional throughout the entire experience. From the beginning, it was clear that his priority was helping us find the right vehicle for our family—not simply making a sale. He took the time to answer all of our questions, explain our options, and make sure we felt confident in our decision. He even reassured us that he would be happy to help and answer our questions whether or not we ultimately decided to purchase a vehicle. That level of honesty and lack of pressure was greatly appreciated. Randy made the entire car-buying process feel effortless. He was also exceptionally patient and understanding with our children, which made such a difference for us as parents. He interacted with them, kept them entertained, and even let our son play with a little toy car from his desk while we discussed the numbers. It was a small gesture, but it spoke volumes about the kind of person he is and how genuinely thoughtful he was throughout the entire experience. What impressed us even more was that, after the dealership had already closed and the rest of the staff had gone home, Randy stayed behind to help us get our children's car seats set up in our new vehicle before we drove home. He absolutely did not have to do that, and we were incredibly grateful for the extra time and effort he put in to make sure our family was taken care of, it's truly the little things that make a difference. A few days later, Randy and his team followed up with us to thank us for our purchase, congratulate us, and make sure we didn't have any questions or concerns about the vehicle. That follow-up was another example of the exceptional customer service we received. It was clear that their commitment to us didn't end once the paperwork was signed. We couldn't be happier with our experience or with our new vehicle. Randy went above and beyond our expectations, and we truly appreciated his patience, professionalism, and genuine care throughout the entire process. We would wholeheartedly recommend Randy to our friends and family. If you're looking for someone who will treat you with respect, listen to your needs, answer your questions, and make the car-buying experience feel comfortable rather than pressured, we highly recommend working with Randy. He was truly exceptional!

Would not and will not buy another car from anyone besides Mario. He’s simply the best

Salesman was very nice and patient as I came in with husband and my kids to purchase a car. We were even offered an extended drive to make sure we really like it

I had a lot of questions and am not the easiest person to deal with but Mario managed to accommodate me and I am very happy!

Worked with Mario for 3rd time now. Every visit and every new 🚘 gets better and better. Keep it up!

Straightforward and efficient. Best car buying experience I have had. xxxxxxto the whole staff and keep up the great work

Very nice organization with a friendly staff. Very happy with my car and I will make sure to recommend to everyone

Top notch salesperson. Just a wonderful human being. Was kind and courteous. Made sure I understood the whole process. Went over all features with me before I took the car and even called me the next day to make sure that I had no questions. If you are looking for a Volkswagen look no further than Mario. He is terrific!

We came to help our teenage daughter purchase a car, and we were very pleased with the selection and options available to us. Narcis and the whole team we were very pleasant and professional. Overall, it was a very wonderful experience, and I would reccommend City Volkswagen of Evanston to anyone looking for a car!

Narcis and Mario are very easy to work with. They always help even when it comes to service and scheduling appointments. They truly are the best

Mario every time help me out and very good deal all time. See mario if you come here buy new car

Nice sales staff with a nice selection of pre-owned cars. Very happy with service provided and the car that I bought

Friendly and helpful staff. Great experience purchasing my vehicle. Would recommend Josiah and City Volkswagen of Evanston to others!!