Awesome customer service. Spoke with Mike on the phone in the service department and he took the time to explain the problem with my car and lay out all the service options. They really care about getting your car fixed/diagnosed in a way that’s the best for you. So much more knowledgeable than Car X. Thanks Mike!

My husband and I were in a bad car accident 2 months ago and my car was totaled. It's been a rough few weeks of hospital stays, wound care and emotional labor so taking on a car search was not something I was particularly excited to do. I walked into the City VW of Evanston dealership early in my search process to look at a used Tiguan and really liked it and had a great experience with the salesman Frank. I wanted to check out a few other options before making a decision, so I left and now I realize I wasted a lot of time and frustration when I did that! After visiting 3 other VW dealerships and experiencing some incredibly shady salespeople, I decided it was time to go back to my hometown dealership. Frank and Marcus were amazing. With all of the medical bills piling up, we were trying to stay within a certain price range and the two of them worked tirelessly to make the deal happen without making it feel like a torturous process. Once we reached an agreement, Manny was so helpful and walked me through all of the paperwork explaining everything clearly. I am so grateful for the team at City Volkswagen of Evanston - buy your VW here!!

I really appreciate Volkswagen of Evanston’s Narcis Agic help in finding a car that’s just right for me! He answered all my questions and made me feel comfortable during the process since I am someone that doesn’t know much about cars.

I found a lightly used ID.4 at this dealership and I could not be happier with the car so far

Have been buying cars with Mario for about 10 years and I will continue to come back as long as he is here!

My car was barely working and I met with Mario, who helped me get into a beautiful Jetta

Smooth transaction working with Mario in sales and Manny in finance. How every deal should go

Mike from service assisted me. Very friendly, fantastic communication, excellent service . I will definitely return to service my vehicle. I highly recommend City Volkswagen Of Evanston.

Five-Star experience from the sales staff and management. Brandon Rosenow and Clem were great throughout the whole process! They worked with us and helped us meet our goals and leave with a brand new car perfect for our family! We’ll be back to City VW!

Had an easy laid back car buying experience and it was everything that I could ask for

Great experience working with Brendan Cowhey! No nonsense in working with him or the dealership and our new car is amazing. Couldn’t recommend more!

Great buying experience of a first car for my daughter! See Brendan!

I had an incredible experience working with Gilbert at the dealership. As someone new to the car-buying process, I came in with a lot of questions, and Gilbert answered every single one with extreme knowledge and patience. He walked me through everything with clarity, and I truly learned so much thanks to his expertise and organization. I felt confident every step of the way, and I’m absolutely in love with my new car. Gilbert is TRUSTWORTHY and I genuinely couldn’t have made this purchase happen without his help. I also want to give a big thank you to Alex who took the time to thoroughly explain every financial detail of the transaction and continued to unpack all of my questions. My main point is not once did I feel pressured during my experience. I would 100% recommend doing business with Gilbert, Alex, and their team to my family and friends. They made what could have been an overwhelming experience into an exciting and empowering one! THANK YOU!

I have had 6 VWs over the past 30 years. I had a problem with a chronic issue and was a couple days out of warranty. The service manager Bill went to bat for me and was able to convince corporate to honor the warranty since the problem started well in the warranty window. Then I bought a new Tiguan r-line with Narcis and it was a complete breeze. He didn't xx me with unreasonable offers - a quick and respectful back and forth and we came to a fair deal. Would recommend working with Bill and Narcis at this dealership for sure.

If you're unhappy with your car—whether it's a 1972 Pinto or a 2024 Tiguan SE—City Volkswagen of Evanston is the place to make it right. When Anthony (owner), Brendan (sales), and Alex (finance) say they want their customers to love the car they’re in, it’s not just dealership talk—they mean it. They worked tirelessly to get me out of my 2024 Tiguan SE and into a 2025 Tiguan SEL—in blue, no less (which is nearly impossible to find). That kind of persistence and customer focus is rare in this industry. I can't imagine ever buying a car anywhere else. Highly recommend.