Randy was nice and helpful and professional. I didn't feel a lot of pressure to buy. The experience of buying went pretty speedily. Thanks again.

We had an outstanding delivery experience picking up our 2026 Tiguan SEL Turbo. Mario was fantastic! He took unhurried time walking us through every detail of the tech, from the myVW app and CarPlay to the digital cockpit layouts and drive modes. We drove off feeling 100% confident behind the wheel. In the business office, Ian made the paperwork straightforward, fast, and completely transparent with zero high-pressure tactics. Top-notch customer care from start to finish. Highly recommend Mario, Ian, and the City VW team!

Everyone at the dealership was so nice and helpful! Overall it was a great experience!

We had an outstanding delivery experience picking up our 2026 Tiguan SEL Turbo. Mario was fantastic! He took unhurried time walking us through every detail of the tech, from the myVW app and CarPlay to the digital cockpit layouts and drive modes. We drove off feeling 100% confident behind the wheel. In the business office, Ian made the paperwork straightforward, fast, and completely transparent with zero high-pressure tactics. Top-notch customer care from start to finish. Highly recommend Mario, Ian, and the City VW team!

I had a great experience buying a new car with Josiah. From the start, he focused entirely on making sure we had all the information we needed to make the right decision, with zero pushiness or pressure to close a deal. He was extremely accommodating when scheduling appointments and consistently stayed on top of every question we had. Even a full week after the purchase, Josiah has continued to follow up diligently and connect us with the right team members for more in-depth questions. It’s clear that he genuinely values building long-term relationships with his customers. I would enthusiastically recommend Josiah to anyone looking to buy a new vehicle!

We had a great experience working with Gilbert Ansah. He was friendly, professional, patient, and very helpful throughout the entire process. He took the time to understand our situation and budget, answered all of our questions, and made everything as smooth and comfortable as possible. We never felt pressured or rushed. We truly appreciate his honesty, communication, and effort in helping us find the right vehicle and work out a deal that fit our needs. Buying a car can be stressful, but Gilbert made the experience easy and enjoyable. If you’re looking for someone who genuinely cares about his customers, I highly recommend asking for Gilbert Ansah. Thank you, Gilbert, for the excellent service!

I stopped by there on Saturday morning and wanted to trade in and buy a new atlas cross sport Everybody was very polite very professional very much knowledgeable. Frank and Ziggy go through lotta hoops to get me the price I wanted and we did it so I’m very satisfied and I would recommend this dealer for my friends

I just wanted to shout out the awesome staff at City VW, Evanston. In particular, Sam, Marcus Ian & Gilbert. My son leased a 2026 VW Jetta back in the beginning of May, 2026, getting a fantastic deal. Unfortunately, on July 7, 2026, his car was T-Boned and shortly thereafter totaled. The excellent staff worked with me and my son, (especially Sam), and even though he lost a lot of money on the first Jetta as the paid off balance was less than the total payoff, Sam was ultimately able to get us a deal that would work, with some creative financing. Overall, we wished that VW could have done better for the difference in owed, (GAP), but considering the circumstances, we are very happy with the outcome. I would definitely recommend City VW and their staff for any interested buyer.

Easy staff to work with. Very happy with the service provided and mainly with the car that I purchased

A+ Experience at City Volkswagen of Evanston! I recently purchased my new Golf GTI from City Volkswagen of Evanston, and the entire experience was exceptional. Frank Guevara was wonderful to work with, personable, knowledgeable, informative, and, most importantly, never pushy. He made the whole buying process comfortable and enjoyable. I was also very impressed with Sam, the General Sales Manager. I had a vintage Corvette to trade, and Sam took the time to do the research necessary to give me a fair and thoughtful offer. I truly appreciated the extra effort he put into valuing a unique vehicle rather than simply treating it like an ordinary trade-in. When I returned the next day to pick up my GTI, Zigi was welcoming, helpful, and made sure everything went smoothly. What really stood out to me was the atmosphere of the entire dealership. It was relaxed and comfortable, and you could genuinely sense that the people there enjoy working together. That makes a difference to a customer. My experience at City Volkswagen of Evanston was a vast contrast to a negative experience I'd had at another dealership. The hour's drive to Evanston was absolutely worth it. Thank you, Frank, Sam, Zigi, and the entire City Volkswagen team. I love my new GTI and would absolutely recommend this dealership to anyone looking for a positive, no-pressure car-buying experience. A+ all the way!

A+ Experience at City Volkswagen of Evanston! I recently purchased my new Golf GTI from City Volkswagen of Evanston, and the entire experience was exceptional. Frank Guevara was wonderful to work with—personable, knowledgeable, informative, and, most importantly, never pushy. He made the whole buying process comfortable and enjoyable. I was also very impressed with Sam, the General Sales Manager. I had a vintage Corvette to trade, and Sam took the time to do the research necessary to give me a fair and thoughtful offer. I truly appreciated the extra effort he put into valuing a unique vehicle rather than simply treating it like an ordinary trade-in. When I returned the next day to pick up my GTI, Zigi was welcoming, helpful, and made sure everything went smoothly. What really stood out to me was the atmosphere of the entire dealership. It was relaxed and comfortable, and you could genuinely sense that the people there enjoy working together. That makes a difference to a customer. My experience at City Volkswagen of Evanston was a vast contrast to a negative experience I'd had at another dealership. The hour's drive to Evanston was absolutely worth it. Thank you, Frank, Sam, Zigi, and the entire City Volkswagen team. I love my new GTI and would absolutely recommend this dealership to anyone looking for a positive, no-pressure car-buying experience. A+ all the way!

Frank was amazing to my family and I when buying my first car! We had a bad first experience at a different dealership, and Frank made the process nothing short but amazing. He was incredibly helpful and adaptive when I wanted to check out a different vehicle. He answered all my questions and made sure everything was exactly how we wanted it. I highly recommend you ask for Frank the next time you visit this dealership. He was amazing!

Our experience at this Volkswagen was excellent. Josiah was our salesman and he made everything very clear and smooth. He was very patient while showing us a variety of cars, let us test drive multiple cars, and explained how every car worked and what came with each car. We really appreciated his help and guidance!

Josiah was incredibly helpful in my search for a car this weekend. He answered all of my questions and made sure everything was ready for me.